Keystone Apartments's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Keystone Apartments

3.8

About this business

Message from Keystone Apartments 

Location details

5230 Thunder Creek Rd, Austin, TX, 78759, United States

Get directions
WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 5:30 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
Sat10:00 a.m. to 5:00 p.m.
Sun1:00 p.m. to 5:00 p.m.
3.8125 reviews
Select a rating
Sherry T's profile image
Sherry T 
2 years ago

This is not a place to move in to the apartment I was renting smelled of cat urine and stale cigarette smoke. My refrigerator didnt work and destroyed over $300 worth of food. The management did nothing after a week they finally brought me a new fridge raider as for the cat and still cigarette urine smell, nothing has been done and they will not do anything. I had to give a 14 day notice to fix it or I will fix it according to ******* law. I can only stay four days in this apartment without my health being at risk. when addr... read more

Michael G's profile image
Michael G 
2 years ago

Hunters Point Apartments. I leased an apartment at Hunters Point until I loved out on 03/24/2023. Last August I returned from Work only to find 2 Nasty Stains in the ceiling. I called the leasing office and they sent over a maintenace guy that appeared to have no clue and that was the last time that I saw someone. For months I would either go to the leasing office or email the leasing office regarding the stains and no one did a daarn thing. They basically ignored me. I had enough of their attitudes towards the my request an... read more

Joseph R's profile image
Joseph R 
3 years ago

Do not apply here or give them your money! Me and a friend tried to apply here gave a deposit and admin fee and application fee. They called back and said his current apartments said he made late payments so they denied him when he pays early for rent. He went and asked the apartments they said nobody called. Then he called back and they said it's on his credit. Then he requested for a copy and they refused him and lost all the down payments. Also when we went up there a lady got into a argument with the property because she... read more

Collins E's profile image
Collins E 
4 years ago

WARNING! The Crossings On ****** **** quiet environment, yes! Office staff appears to be nice, but one of the worst places you can live, unless you like smelling weed aka marijuana coming in through the holds in your walls. I thought it was just in my area, once I started talking with other residents I found 7 other residents dealing with the same issues. Complaining to management staff do not work, THEY REALLY DON'T CARE!!! Don't be fool by the professional appearance, it's what a person does that matters, and speaks volume... read more

Business response:

The Management at Crossings on ****** **** apologizes for the inconvenience. Management has been working with the resident to resolve the issues and has been able to offer a satisfactory solution agreed to by the resident. Management appreciates the resident's efforts in working with Management. 

Kiara c's profile image
Kiara c 
4 years ago

Do not rent or lease here. Fair warning. I am in a current dispute with the leading office. I paid almost $1400 a month, $400 deposit. They took my deposit and is charging me $155.61. They are charging me $159.12 for remaining balance and $396.49 worth of damages. I paid every single penny of my balance due since the month I moved in. I NEVER left a remaining balance to roll over to the next month. And what a coincidence, I moved out 03/31/2021 and they saying I left a balance unpaid. BS. I had a 0.00 account balance at the ... read more

Business response:

We are contacting the resident to see if we can settle the complaint and the charges owed for damages 4/23/2021. 

Briyana M.'s profile image
Briyana M. 
7 years ago

DO NOT LIVE HERE! If I could give Westwind Apartments zero stars, I would. This was the first lease I had ever signed, (6 months), everything had gone smoothly until new management was introduced. We had gotten a couple noise complaints about our dog from the same neighbor, and the new management had escalated the issue very quickly without communicating with us to try and solve the issue. We had gotten a formal warning and were told to fix the issue, the next day I had confirmation with Elyssa that the problem was solved. A... read more

Business response:

Thank you for taking time to leave us a review. We enforce the leases to make every resident comfortable in their dwelling. I understand there were numerous phone calls and lease violations and even a code violation issued from the City of Denton served against the resident regarding certain violations of our lease contract and disturbances to others. If you have further issues, please feel free to contact our corporate office at 817-640.3040. As always, we wish all of our former residents the best in their future endeavors. 

Frequently asked questions about Keystone Apartments

How is Keystone Apartments rated?

Keystone Apartments has a 3.8 star rating with 125 reviews. 

When is Keystone Apartments open?

Keystone Apartments is closed now. It will open tomorrow at 8:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com