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KeyBank
- Banks
- Wallingford, CT
About this business
Location details
741 N Colony Rd, Wallingford, CT, 06492, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I went to this location 2 weeks ago today. I opened a new account which I should have know by how it went I should have left. The woman had no idea what she was doing it was pretty sad and the tellers that were there the attitudes were terrible! The final straw was when I called today to see why my debit card hadn’t come in yet- they never ordered one!! Now I have to wait another 5-7 business days for a card. This is just insanity. I may pull my account but I don’t want the hassle of opening at another bank right now.
I tried to use the ATM on Sunday and the machine ate my card. ATM did not say temporary out of order. It happened to another person while at ATM. I called the branch to find out about my card, no call. I stopped in and got yelled at by someone behind the counter that a 3rd party collects and destroys them and they dont handle their ATM machines. Then she screamed go back to your own bank to get a new card. Then spoke to the CSR and he confirmed thats the process. Zero empathy and not a good look at all from the bank. Oh, and... read more
I called this branch yesterday to see about coming down to payoff a loan. Lady on the phone (who I presume to be the manager) was very kind and helpful told me after checking with the people that would be working I could just come down today and it wouldn’t be an issue and I wouldn’t need an appointment only to be told by one teller when I got there today even though they know I called and spoke to someone yesterday, they would not help me without an appointment. Every time I have to do anything with this bank it turns into ... read more
I have been attempting to get in touch with the area CT territory supervisor for almost 3 weeks now being given the run around by the branch manger and her direct supervisor.
Would not recommend this branch. A disrespectful person answered thus am 8/15/24 @9:20am, very ignorant. I will tell anyone working with me to not use the Wallingford branch at all. Then every time I called she had my calls forward. Customer service is nothing like a décade ago. These young children dont know how to be adults. Fire her.
Frequently asked questions about KeyBank
How is KeyBank rated?
KeyBank has a 2.6 star rating with 24 reviews.
When is KeyBank open?
KeyBank is open now. It will close at 5:00 p.m.
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