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Key Chevrolet Buick GMC Cadillac Service
- Auto Repair
- South Burlington, VT
About this business
Location details
1675 Shelburne Rd, South Burlington, VT, 05403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Upon finding the vehicle I was looking for, I reached out to Shearer online. They responded in minutes. However, this wasn't an automated response email, it was a personalized video from Ben Cram, the customer experience manager, greeting me by name and discussing the vehicle they had in stock. They quickly provided a very competitive quote and got me approved for a lease without any headaches or red tape. When I asked some specific questions, Ben went out to the car and took video so I could see the feature I was enquiring ... read more
Great Service!
Professional and helpful.. Drove away with the car that day.
Just about the worst online experience with an online dealer ever. I was interested in the car but they wouldn't answer my questions and instead I got form responses for days. I finally said STOP! I wouldn't buy a car from them if it was the last car on earth and I was car less. The worst!
Business response:
Hi Guru, we are so sorry to hear that you had a bad experience with us previously. Shearer has a completely new team and we are working hard to provide the best customer experience.
Just about the worst online experience with an online dealer ever. I was interested in the car but they wouldn't answer my questions and instead I got form responses for days. I finally said STOP! I wouldn't buy a car from them if it was the last car on earth and I was car less. The worst!
Business response:
Hi Guru, we are so sorry to hear that you had a bad experience with us previously. Shearer has a completely new team and we are working hard to provide the best customer experience.
Quick response, willing to negotiate. Pleasant to work with so far.
Business response:
Thank you Kahvet! We always give the very best prices and try to make sure everything is clear and transparent!
Everything went smoothly. Happy with my purchase and the price I was able to buy it at.
Business response:
Hi Marshall, Thank you for your valued business! If there is anything we can do for you please let me know!802-651-0209.Ben Cram,Customer Experience Manager
Vehicle was sold when I called. I mentioned taking it off the site and I was told that's not my job to tell them that nor is it there job to do that.
Business response:
Hi Brian, I'm sorry for your experience. We have a new team here that would be happy to help you the next time you are ready for a vehicle upgrade.Ben Cram, Customer Experience Manager.
Highly dissatisfied. Salesman took forever to respond to my emails then stopped responding all together. Manager contacted me and refused to counter my offer and then also stopped responding. Still want to buy the car, but it doesn't seem like they want to sell it...
Business response:
Hi Cyler, I am sorry for your experience. We have a new team here that will make sure to take great care of you! - Ben Cram customer experience manager.
Frequently asked questions about Key Chevrolet Buick GMC Cadillac Service
How is Key Chevrolet Buick GMC Cadillac Service rated?
Key Chevrolet Buick GMC Cadillac Service has a 3.4 star rating with 97 reviews.
When is Key Chevrolet Buick GMC Cadillac Service open?
Key Chevrolet Buick GMC Cadillac Service is closed now. It will open on Monday at 7:30 a.m.
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