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Key Chevrolet Buick GMC Cadillac Service
- Auto Repair
- South Burlington, VT
About this business
Key Auto Cadillac Service Center. Experience the best in Cadillac Service at 1675 Shelburne Road in South Burlington. All Cadillac owners and customers experience concierge service. A state of the art drive in customer care department. Top quality waiting room and so much more. Stop by today to see why Key Cadillac service is a step above the rest!
Location details
1675 Shelburne Rd, South Burlington, VT, 05403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just about the worst online experience with an online dealer ever. I was interested in the car but they wouldn't answer my questions and instead I got form responses for days. I finally said STOP! I wouldn't buy a car from them if it was the last car on earth and I was car less. The worst!
Business response:
Hi Guru, we are so sorry to hear that you had a bad experience with us previously. Shearer has a completely new team and we are working hard to provide the best customer experience.
Just about the worst online experience with an online dealer ever. I was interested in the car but they wouldn't answer my questions and instead I got form responses for days. I finally said STOP! I wouldn't buy a car from them if it was the last car on earth and I was car less. The worst!
Business response:
Hi Guru, we are so sorry to hear that you had a bad experience with us previously. Shearer has a completely new team and we are working hard to provide the best customer experience.
Quick response, willing to negotiate. Pleasant to work with so far.
Business response:
Thank you Kahvet! We always give the very best prices and try to make sure everything is clear and transparent!
Everything went smoothly. Happy with my purchase and the price I was able to buy it at.
Business response:
Hi Marshall, Thank you for your valued business! If there is anything we can do for you please let me know!802-651-0209.Ben Cram,Customer Experience Manager
Vehicle was sold when I called. I mentioned taking it off the site and I was told that's not my job to tell them that nor is it there job to do that.
Business response:
Hi Brian, I'm sorry for your experience. We have a new team here that would be happy to help you the next time you are ready for a vehicle upgrade.Ben Cram, Customer Experience Manager.
Highly dissatisfied. Salesman took forever to respond to my emails then stopped responding all together. Manager contacted me and refused to counter my offer and then also stopped responding. Still want to buy the car, but it doesn't seem like they want to sell it...
Business response:
Hi Cyler, I am sorry for your experience. We have a new team here that will make sure to take great care of you! - Ben Cram customer experience manager.
Dealership responsive to phone calls and emails. However, they did not do a good job at negotiating. Here is my last email to the dealer: I am speechless. On February 16th you wrote to me that the price of the truck is $42,000. On February 17th you wrote to me that the price of the truck is $43,500 certified with .9% financing for 36 months. I asked the terms to be extended for 48 month. On February 18th you wanted to confirm that the price of the truck is $43,995 non-certified for 48 months. I responded that I am NOT intere... read more
Business response:
Hi there Janos, thank you for your feedback. We have a new team here at Shearer and we provide the best transparent prices right off the bat! I hope you will consider us for your next purchase.
They were going to charge me $5,000 to get out of my lease on my current truck
Business response:
Hi Jeremy, I'm sorry for how you feel. When it comes to leasing we have no dealership charges for exiting a lease. It all depends on how many payments you have or mile overage. There are no fees added from Shearer, a lease is a contract and you must pay the difference to exit early. We would be happy to assist you and appreciate your business. It sounds like you needed a better explanation of the situation. I would be happy to help you understand leasing.Ben Cram, Customer Experience Manager.
Exceptional professionalism, customer service, and respect to the customer. Shearer listened to the customer needs and worked with the customer. This is my second purchase and recommend to others. Picked up my car on my birthday everything went smooth and stress free.
Business response:
Hi Tammy, a new car on your birthday! Wow that's awesome. Thank you for your kind words and your business.
Frequently asked questions about Key Chevrolet Buick GMC Cadillac Service
How is Key Chevrolet Buick GMC Cadillac Service rated?
Key Chevrolet Buick GMC Cadillac Service has a 3.4 star rating with 94 reviews.
When is Key Chevrolet Buick GMC Cadillac Service open?
Key Chevrolet Buick GMC Cadillac Service is closed now. It will open at 7:30 a.m.
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