Kevin Jewelers

Cynthia W 

on BBB

5 months ago

I appreciate my husband and love him so much, but Im very upset that his kindness and lack of awareness was taken advantage of. He purchased me a pair of earrings for Mothers Day however, they are cheaply made and were warped. I called the store and explained to them the condition of the earrings and was told I could exchange them. I told the store representative my husband purchased this particular pair he wanted for me, but due to the defect we did not want an exchange but a refund. I was refused a refund but was told we c... read more

Joseph R 

on BBB

a year ago

Kevin Jewelers does not stand behind there products and services. I have take my wedding ring back three times for repairs. The first two times they repaired at no cost, and the third time the ring was sent offsite and they are attempting to charge me. They have kept my ring for several months and customer service will not return an email of phone call. 

Robert W 

on BBB

a year ago

Most terrible customer service EVER! If you do buy from here, ********************** on any service plans/warranty....My wife had a small stone fall out of her wedding ring. At time of purchase I shelled out for the lifetime warranty and was told just bring it back to the store and they'd take care of it.Apparently things have changed since...and they wanted US to contact the warranty company by email...wait for someone to contact us and give us directions on sending the ring in by mail.We literally walked across the walkway... read more

Sona M 

on BBB

2 years ago

This is the worst choice I've ever made which was to buy a ring from here. The store lied to us and sold ** a diamond that was not what it was on the license and it was a complacently different stone. We had the stone examined and it was a comply disappointment. The store manager **** was not helpful and at all and wouldn't take the ring back stating that the ring is the exactly what we they have on the paper. That is a complete lie! I spent way too much time on this issues trying to return the ring but they wouldn't take it... read more

Danny T 

on BBB

2 years ago

I am deeply disappointed with the service I received from Kevin's Jewelers. Back in 2017, I made a significant purchase by buying a ring from this establishment, along with a lifetime warranty. However, my recent experience has left me with a negative sentiment towards this company.When I tried to get my ring cleaned today, I was shocked to learn that repairs are now handled by a different company. To my surprise, the staff turned me away, insisting that I needed to create an email request for repair and send my ring to this... read more

Dane S 

on BBB

2 years ago

I bought my wife some hoop earrings after the purchase on the receipt said I received and inspected the above articles. The work performed is to my satisfaction, and the article are in good order. This was printed after they've already process my credit card and I was not told to inspect nor where there is a sign posted in their store to examine the earrings, I don't wear earrings and they look fine but when I brought them home to my wife she said they were defected. I took them back someday to the store. They kept them all ... read more

Raymond F 

on BBB

3 years ago

Untrustworthy. Don't follow own store policies . Prices are high on pre-owned merchandise 

Minita P 

on BBB

3 years ago

I purchased a sapphire/diamond ring for my daughter's 16th birthday. It was not very expensive but was definitely precious for my daughter. The sales lady suggested purchasing a warranty...LIFETIME warranty. Sounded like a great suggestion so I added it to my purchase. Just a few weeks later 2 diamonds fell off. Per warranty the store replaced the diamonds. Few months later we had the same issue. Again they had to fix it. This occurred multiple times. On June 5th, 2022 we had to take the ring AGAIN for the same reason. 2-3 d... read more

MG L 

on BBB

3 years ago

Fake product and false representation at Kevin Jewelers Kevin Jewelers sold me a vintage Rolex watch for $6,000 at the Westfield Mall in Culver City. The watch is a Datejust model, meaning it tells time and date. The watch does NOT tell date or time accurately. So, it is completely useless. $6,000 was cheated out of me. It broke three times in one year. They have kept it "in service" for six months in total. Still cannot fix it. Kevin Jewelers lied about the authenticity of the watch as well. The watch also has fake/inauthen... read more