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Kentwood Springs Water
- Water Purification Services
- Scott, LA
About this business
Scott, LA operated. Products include three and five gallon returnable bottles, one gallon, two and a half gallon and single-serve bottles, water coolers, water filtration, coffee and tea services.
Location details
601 Ambassador Caffery Pkwy, Scott, LA, 70583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I made payments every time I received an invoice. I was out of the country since mid-July and didn't order any bottles since then. In September, they emailed me an invoice stating I still have some amount left to pay. It was strange to me, but I trusted them and thought okay, maybe I forgot to skip some deliveries or the skipping was unsuccessful, and I paid again. Their system told me that 'Payment Successfully Sent'. When I was back in November, I received a letter saying my account is severely past due. I called the numbe... read more
Business response:
11/24/2020 Consumer: ******** **** We sincerely apologize for any hardship or inconvenience we have caused you. We reviewed the account. The account has been transferred to the collection agency for non-payment on the account for over 120 days. There have been four payments declined on an expired card since June 20, 2020. The statement were being sent to the email address on profile which was ***********@gmail.com. The statement dated 10/10/2020 had notification of the past due status on the 2nd page of the statement. ... read more
This Crystal Water customer service is the worst kind I ever experienced. I ordered at Costco and got water dispenser and two bottles9Oct. 30). Then a week later I canceled the membership and wanted delivery service to pick up water dispenser and bottled. I made more than 10 calls to make sure that a delivery truck to pick up. But every customer service agent's message is very robotic. In the morning, she/he said to wait until 5:00 PM; in the afternoon near at 5:00PM, she/he told me that they delayed the pick up date over an... read more
Business response:
Good Afternoon, Thank you for taking the time to provide us your feedback, as your feedback is extremely valuable to us. We regret to hear that your experience with our service was below satisfaction and we would like to assure you that this is not the level of service that we strive to provide to our members. We hope that you can accept our sincerest apologies for any inconvenience this matter has caused you. We reviewed the account. We see that this route is experiencing delays due to shortage in staff. The branch i... read more
Crystal Springs has the worst customer service I have ever dealt with in my life hands down! There delivery and pickup system is also horrible and completely unorganized. I really have no idea how they are still in business. They never respond to emails as I have been trying to get them to pick up my bottles for well over a month now even after 9 different conversations with them promising it would be done and approximately 6 emails with not one response. I would never recommend this company to anyone.
Business response:
9/29/2020 Consumer: ***** ********* We sincerely apologize for any hardship or inconvenience we have caused you. We reviewed the account. We see one bottle and a cooler was picked up on September 28, 2020 and the account is closed. We see that there is a credit balance of -$128.50 showing on the account and refund is due to be posted to the credit card on file in 5 to 7 business days. Regards, Primo Water North America
6 months back I complained and they resolved the matter and the water delivery was good till date. Again , it was supposed to deliver the water last week and daily am getting an email - "we are going to miss you". and the worst customer care . previous time , they gave some email and I tried to send the email this time and no response. Only went for deep rock, because its a part of Costco. I think its time to cancel their services (never care about customers).
Business response:
Dear **** ****** Thank you for contacting us and providing us with your feedback. We apologize for any inconvenience that you may have experienced. We would be happy to assist you with any questions or concerns regarding your account. We were unable to access your account and we sent an email requesting for your account information to better assist you. Please let us know how we may assist you further. Thank you, Primo Water North America
I have been trying to pay my outstanding bill for the last 4 days. I have called all of the customer service numbers, and now I'm emailing the corporate office. First, I was never advised that my account was sent to collections. I was unable to make payments on time because my husband and I had COVID19 twice now, we have been in and out of the hospital, and have been out of work. since early March. The last payment that I made was in April 2020. my husband and I have not been back to work fully because we have been suffering... read more
Business response:
9/17/2020 Consumer: ****** ***** We sincerely apologize for any hardship or inconvenience we have caused you. We have attempted to make contact on the number listed; however, we have not been successful in reaching you. Please contact us back on the number provided, so that we can better assist you. Regards, Primo Water North America
I've never received before this bad customer attention, combined with lack of interest in keeping the customers. We're a small business located in Hialeah for 30 years. Due to County and City regulations, we closed for three months (COVID-19). In this period we didn't receive any invoice, of course. When we opened, we realized our account was turned for collection for the amount of $145.51 plus fee (about $35.00). DS reported to Attorney also the value of rental equipment ($170.00). Very quickly, we paid all cost to this Att... read more
Business response:
Good Afternoon, It has come to our attention that you are not happy with the level of service you have received from us. We appreciate you bringing this to our attention and would love the chance to make it right. We apologize for the inconvenience we have caused you. We need your account information to review the account. The name and email address provided in this review is not locating an account in our system. If you need further assistance please visit us at www.water.com, email us at customerservice@primowater.co... read more
I've decided to write a review every time Crystal Springs / DS Services misses a delivery. It's cathartic response of having to call their customer service. They have now missed 4 deliveries in a row without notification. After the third delivery in a row, I cancelled my account. They were supposed to pick up my equipment yesterday, but obviously, and quite expectedly they didn't show up. What made the experience even more funny is that they reinstated my account and are planning on delivering my normal order this week (whic... read more
Business response:
8/11/2020 Consumer: **** *** We sincerely apologize for any hardship or inconvenience we have caused you and difficulties you have experienced. We show through recent interaction with our Goggle review platform. All bottles and equipment have been picked up as of today 08/11/2020. All issues and concerns have been addressed there are no further actions needed. For anymore questions or concerns please feel free to contact us back. Regards, DS Services of America
Worst Customer Service Experience EVER! I had told to stop services and my account was at Zero, then they went to deliver another bottle and I told the deliver person to stop and take it back, I had suspended my account until further notice so I wouldn't get any more charges from them. He guaranteed me it was a free bottle! Next bill showed the outrageous extra energy charges and whatnot so I called and told them what had happened. The customer services representative promised they would credit me back all the charges and my... read more
Business response:
Consumer: ***** ********** We sincerely apologize for any hardship or inconvenience we have caused you and for all the difficulties you have had regarding your account. This complaint is not customary of our level of service and we are sorry your experience with our company has not been satisfactory. We appreciate you bringing this matter to our attention. Our records show we have terminated your account and the current amount due is $0.00. You will no longer be billed for any fees nor delivered water at your locat... read more
I have had Alhambra Water for 8 yrs. Always sticklers for pmt that day. I paid it 3 days after due date. I am given a week extended due date because my credit is excellent. So they are not sending me water because I was 3 days late. I have never really spoken to a real person in the 8 years I had them. Well, this was it finally. CoVid, no regard to others. Making me feel stupid. I told them. I was canceling water service w/ them. Paid my bill done! I have a new water delivery service. The lady said "I am so sorry you are c... read more
Business response:
Dear Ms. ****, We apologize in advance that you were unhappy with our service and cancelled. Thank you for bringing these issues to our attention, so that we can address moving forward. Customers like you are very important to us, and we would like the opportunity to make it up to you. We hope you will consider us in the future. Regards, DS Services of America
Frequently asked questions about Kentwood Springs Water
How is Kentwood Springs Water rated?
Kentwood Springs Water has a 1.5 star rating with 198 reviews.
When is Kentwood Springs Water open?
Kentwood Springs Water is closed now. It will open tomorrow at 9:00 a.m.
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