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Kentwood Springs Water
- Water Purification Services
- Scott, LA
About this business
Scott, LA operated. Products include three and five gallon returnable bottles, one gallon, two and a half gallon and single-serve bottles, water coolers, water filtration, coffee and tea services.
Location details
601 Ambassador Caffery Pkwy, Scott, LA, 70583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
With no request from us, nor acceptance of any offer, they started delivering plastic cups with each delivery. We naturally thought they were giving these to us. A few months into this, I more carefully reviewed the invoice all the way to the last page and found that we have been charged for these. When I called I was told I would have to wait for a credit until the driver picked up the cups on the next regular delivery in a few weeks. The reason was the manager's policy. I asked to communicate with this manager and was not ... read more
Business response:
Mr. *****, We sincerely apologize for the level of service that you received did not meet your expectations. We do value the relationship we have with you, and appreciate your business. Our records indicate that the appropriate credits were placed on your account, and instructions not to deliver cups were communicated to the local management. Again, please accept our sincerest apologies for the inconvenience we have caused you. Regards, DS Services of America.
This company is a rip off. They tell you they are charging you $7.00 and then charge your account $50.00 and you can wait for a week or more to get a credit. I cancelled my account immediately on discovering the over charge and excuse they gave and they refused to transfer me to a supervisor. No where on their order page did it say they were going to hold $50.00 until they got around to refunding it.
Business response:
Dear Mr. ********, We sincerely apologize for the inconvenience this matter has caused you. Our records indicate that the account is now closed and as for the $50.00 hold the bank has advised us that you will need to contact the number on the back of your card in order to have the hold released. If you have any questions, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
On January 10th we closed our account due to inconsistency of deliveries. They were suppose to pick up empty water jugs and cooler on January 19th they never showed. I have called numerous times and they keep giving me a new date to pick up jugs and equipment. I spoke with a rep from Vallejo, Ca who said they would be picked up by Friday March 2nd, and guess what, the jugs and water cooler are still sitting on our property. This experience has been a disaster, I will never ever use their service again. Very Poor customer ser... read more
Business response:
Dear ******, Thank you for contacting us regarding your account with Alhambra. We sincerely apologize for the inconvenience this matter has caused you. Our records indicate that all remaining equipment was picked up from your location as of Thursday, March 15, 2018. The account is now closed with a $0.00 balance, and there will be no billing associated with Alhambra going forward. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Every delivery date there was an issue... I want 5 bottles a delivery, period, whether I used 3, or 5, deliver 5! They would drop off the amount of empty bottles I had out every time except once! I had two dispensers break and the lat on - two weeks ago was supposed to be a change out and 5 bottles. They did leave 5 bottles but took the dispenser and did not leave a new one. We called and canceled that night, pick up date - 2 weeks later for the rest of the 5! bottles of eater and empty bottles. Guess what, they took the thr... read more
Business response:
Dear Mr. ********, We sincerely apologize for any hardship or inconvenience we have caused you. We have applied a credit in the amount of $59.93 for the deliveries charged on February 9, 2018, and February 15, 2018. The account with Sparkletts is now closed, and your card has been removed from the account. The account was closed with a credit remaining in the amount of $24.00, and a re A refund check for the remaining credit of $24.00 will be mailed within 4-6 weeks. If you need further assistance, please contact the Cu... read more
2 months with no service, no calls and no emails from them. A dozen calls from us over the 2 months. They promise to deliver and never do, frustrating since they are a delivery company. Zero concern for their customers. We have been customers for 3 years.
Business response:
Dear Mr. ******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the customer notified us on February 10, 2018 that all issues have been resolved. If further assistance is needed, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
Horrible customer service , we continuously tell them that we only want 1 delivered at a time and yet again they delivered 2. Then they like to charge late fees because you don't pay the amount but had they followed directions the amount paid wouldn't have late fee. They deliver so they can either charge us more or to not follow simple dang instructions
Business response:
2/23/2018 Dear Mr. *******, We sincerely apologize for any hardship or inconvenience we have caused you. Our records indicate that the second bottle that was delivered on the last delivery dated, February 7, 2018 was delivered in error, and was not charged to you. We have notified your Route Sales Representative of you concerns, and we will make every effort going forward to ensure that the service meets your expectations. In addition, we have applied a credit in the amount of $10.00 for the late fee charged on your Dec... read more
I wish I could say one positive thing regarding this company, but unfortunately it's been a negative experience from the beginning. I signed up at Costco. At the time I was told I would be hearing from a representative in 3 days. Never did hear from anyone, until they started delivering over a month later, with 3 more bottles than I requested. I've skipped numerous deliveries, but one time I happened to see the delivery person, who just stopped by to see if I had empties. I gave him my empty bottles. What a mistake! No only ... read more
Business response:
Dear Ms. *****, We sincerely apologize for any inconvenience or hardship this matter has caused you. The account reflects that it was setup using a Costco membership, and with the benefits of Costco you are not charged bottle deposits after the first delivery. The credit would be given for the original bottle deposits paid after cancelling the account, and returning all equipment/bottles, therefore, credit was not warranted for the return of empties until after cancellation. Our records indicate that on the first deliver... read more
These people sent my account to a Collection agency ?! I closed this last September (in Phoenix), they picked up the equipment and extra water and the billing was complete. I had the service for my son who had terminal cancer. When he had to go to the hospital, we cancelled the service. NOW, I get a letter from a collection agency. I called the collection agency, they said basically, "Oh, we get that a lot...it's a way for them to scam more money out of you." Now it's on ME to refute, write letters, and get out of this! They... read more
Business response:
Dear Valued Customer, We sincerely apologize for any hardship or inconvenience we have caused you. We have removed the account from Collections, and the account with Sparkletts is now closed with a $0.00 balance. A letter reiterating the confirmation of the accounts removal from Collections will be sent to you within 10-15 business days. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Services of America
I have been a customer over 14 years and on auto bill the whole time. I call to ask why i haven't gotten my water and they say my account is closed and they couldn't help me. All i wanted was my water and they said there is noway to fix it you have to call collection. I need help... this is unbelievable how could you stand by a company that long and never get a call or letter or anything... now they are saying Im a criminal... unbelievable!
Business response:
Dear Mr. ********, Thank you for contacting us regarding your account with Crystal Springs. We sincerely apologize for any inconvenience or hardship this matter has caused you. Our records indicate that your account has been removed from collections with a $0.00 balance, and you may now resume service. Your Route Sales Representative will deliver on your next scheduled delivery dated, Friday, January 19, 2018. If you need further assistance, please contact the Customer Care Center at 1-800-492-8377. Regards, DS Servic... read more
Frequently asked questions about Kentwood Springs Water
How is Kentwood Springs Water rated?
Kentwood Springs Water has a 1.5 star rating with 198 reviews.
When is Kentwood Springs Water open?
Kentwood Springs Water is closed now. It will open at 9:00 a.m.
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