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Kentucky Utilities

1.6

About this business

Location details

215 Wall St, Maysville, KY, 41056, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.610 reviews
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Robert L.'s profile image
Robert L. 
a week ago

I have been with LG&E for over 3 decades. In the past years, they swope out smart meters on many of my rental properties without sending me a noticed. I passed it. However, I opted out and agreed to pay $29 per month for someone to come and read the meter monthly on my personal property for the reason that my tenants complained the utility bills are slightly higher than the old meters. In the past 2 months, the weather is cold and snow. LG&E didn't send out any readers and overcharged me based on last year's usage (it called... read more

Lisa G.'s profile image
Lisa G. 
2 years ago

Horrible customer service!! I have tried to call them 3 times and have waited on hold forever. Why did they close the E-town office. If you are going to have service in our area you should have a local office!!!! 

Robert W.'s profile image
Robert W. 
3 years ago

Meter reading dude is a total jerk! 

Kimberly S.'s profile image
Kimberly S. 
4 years ago

My boyfriend was denied access to a boat ride from his house that was flooded Kentucky Utilities workers refused and kept going to disconnect the power . They didn’t even offer to help him He was stranded. Meanwhile rescuers came thank God. The same Kentucky utilities workers offered to help the the rescuers. How ironic. 

Marry B.'s profile image
Marry B. 
6 years ago

This company does not care about anything but it’s profits. They accidentally turned my electric off my mistake. I told them I had a sick person inside and need it turned on ASAP. It has been eight hours and they still have not turned my electric on and my family member is getting very sick. All this company cares about is money nothing else. They should be sued by every person that has them. I tried talking to a supervisor but got the run around. Everything I called they said that they service guys get off at eleven p.m... read more

Frequently asked questions about Kentucky Utilities

How is Kentucky Utilities rated?

Kentucky Utilities has a 1.6 star rating with 10 reviews. 

When is Kentucky Utilities open?

Kentucky Utilities is closed now. It will open on Monday at 9:00 a.m. 

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