Keith Alexis - State Farm Insurance Agent

John D 

on BBB

2 years ago

Masters of denial and foot dragging to wear customers down so as not to pay legitimate claims. First adjuster we had was caught bragging about how many claims he denys. Do yourself a monster favor and stay away from State Farm. 

Bret F 

on BBB

2 years ago

I am both a customer of State Farm, and a victim (another of their clients crashed into me). State Farm has spent the past two months trying to rip me off on my claim. Initially, they used comps that didn't even match my car. One had approximately 50,,000 more miles than my car, and the others weren't even the right model. Every time you try to get them to add a legitimate comp into the comparison, they come up with a nonsense reason to reject it. Then they come up with nonsense reasons to devalue your car against the comps ... read more

Jan H 

on BBB

2 years ago

Corey Juma's office in NE with state Farm is the worst agent office I've ever had to deal with. He has a very unprofessional staff member in the office Candy, that I don't understand how she is still there. I get verbally attacked every time I call the office and she answers the phone. They also can provide basic customer service to provide a transaction history of an account to locate a missing payment. The assistance you receive from the 1-800 number isn't much better. Some of them just flat out refuse to do their jobs and... read more

Matt S 

on BBB

2 years ago

Terrible company. We had a hail storm roll through our neighborhood and destroy more than half the neighborhood roofs. Guess who was the only person in the neighborhood that had to pay out of pocket. Yeah me, thank you State Farm for taking my money for 12 years and really being there when I needed you. You ****. Needless to say I’m no longer with State Farm. 

PETER M 

on BBB

2 years ago

Just know that unlike a good neighbor, when you need State Farm Insurance, they will not be “there” for you! An example is that we have been customers of State Farm for over 12 years for both auto and homeowner’s insurance. When we had our first claim on our homeowner’s insurance back in February of this year 3 local independent contractors quoted that the repairs would cost between $28,000 and $31,000 to complete. Our policy states that State Farm’s coverage needs to pay for the repairs to bring the property back to the sta... read more

Sarah S 

on BBB

2 years ago

Horrible company to work with. They try to blame the other company for everything. They do not issue payouts within ten days. Their client hit and totalled my car. They gave me two days to find a new car. Made me pay for the rental and took over 2 weeks to pay off the loan. So I was with out a car and ended up paying well over 300 dollars for an accident that wasn't even my fault. The agents could have cared less and did absolutely nothing to help me or the situation. Absolutely horrible, untrustworthy company! 

Leon H 

on BBB

2 years ago

I visited their website to get a quote for my home insurance. A bit later, they emailed me a quote for $1281/year for my specific house with all the coverage that I wanted. When I called the listed agent, they raised the price to $2448 (double!) without adding any additional coverage. This was specifically the Tim Miller agency in Southfield, MI and the agent was Christina N******. 

Christine B 

on BBB

2 years ago

I have been with State Farm for over 20 years and the experience is incredible my premiums went up every year with no claims.. 

Theresa P 

on BBB

2 years ago

After 30 years we are leaving and my family plan, as well. Photographer comes over and takes pics of our roof. Get a cancellation of HO policy. 14,000 bucks, second Mortgage and little help from them, new roof. We get a notice yesterday that they are canceling again, because of 3 non moving vehicles, in a fenced, private driveway, with “appliances in the back yard”. One washer, who the metal guy picked up last month. Hanging tree leaves over our fence, deeming it a “fire hazard”. They stated they sent us a letter in Septembe... read more