Keith Alexis - State Farm Insurance Agent

Rita J. 

on BBB

8 years ago

State Farm has been the a nightmare to deal with. They treat their own customers as the enemy and talk to you as if you're a liar and thief. I have never experienced such horrible treatment by any company that I pay! Initially it was the Auto company that I've had 2 unpleasant experiences with; however since the State Farm transition and moving to Dallas, Atlanta, and Phoenix; the Fire company is now just as bad as Auto. The Claim handlers do not listen to you; they speak to you horribly; and they already have made up in the... read more

Christine N. 

on BBB

8 years ago

I was very dissatisfied with my whole experience with State Farm 

Brenden C. 

on BBB

8 years ago

Been a client for 20+ years. Have 3 incidents happen in 3 years and then I am dropped from coverage. 1 claim wasn't approved by me, they paid nothing. I now find out they processed it as a claim. Never signed or authorized it. Bad business! I would not advise EVER using State Farm. Horrible company, you pay in and they the bail on you when most needed. 

Reform Auto Paint & Body 

on BBB

8 years ago

Here at Reform Auto our priority is our customers. Freddie M****** who has been a valued customer of Reform Auto Paint & Body for more than ten years, entered our auto facility on Thursday June 22, 2017 livid with State Farm Insurance. State Farm attempt to manipulate customers and tactics to curve business away from Reform Auto needs to come to an end. One of State Farm's adjust contact Reform Auto and when they realize they weren't able to bully us Robert B**** the adjust became irate and stated "that's how I deal with boy... read more

Laura E. 

on BBB

8 years ago

A tenant with State Farm renters insurance caused extensive damage to another apartment. The apartment building was covered by State Farm Insurance, but the claim was filed under the tenant's insurance. The State Farm estimate called for replacing the kitchen counters, but reusing the back splash, even though the back splash pattern is no longer available so the counter and back splash would not match. Other repairs were not included. The adjuster, D**** Ryan, said "we stand behind our estimate as fair and reasonable for the... read more

Aaron Z. 

on BBB

8 years ago

State farm is not a good neighbor. Their client damaged my vehicle and they did not fix all the damage they're client caused. They low balled the estimate hoping we would just accept the check, we opted to have it repaired, the repairs cost over double the amount they offered us in the check. They said it was prior damage although it was not and refused to fix the damage caused by their client. I would avoid them as an insurer and pray that you don't have a claim with them. I would and will avoid them at all costs. See other... read more

Bonita M. 

on BBB

8 years ago

This company is very greedy & crooked . After sending me a check for cancellation of my insurance for the 2nd time in 2 months on 4-12-2017 I cashed because i was tired of dealing with the fight to have insurance with them. I went with another company on 4-18-2017 I have not had any problems since then with my new insurance. On 5-22-2017 State Farm deducted $350.90 from my account, this is stealing they cancelled on me & I cashed my return check in agreement of cancellation on me now I have a letter stating that as of 5-26-2... read more

O. Bell 

on BBB

8 years ago

After 14 years with no policy lapse for nonpayment, 4-5 different agents changes(No fault or decision of my own), three claims filed with no other violations, yet this "like a good neighbor" company decided to not renew my policy. Beware and stay away for filing for coverage will only penalize you in the end. 

Daniel K. 

on BBB

8 years ago

I have been insured with State Farm since 1979 with Auto, Home, Life and Business insurance, I recently had a vehicle stolen and Melissa the Adjustor on my claim looked for every way to deny the claim, she has delayed the claim, she has made it so I can not reach a supervisor or another person to discuss my claim, I call and my cell and home numbers automatically route to her voice mail, she has stated that per my policy the car theft is not covered because it was taken by an employee of mine and I gave consent to drive the ... read more