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Karl Performance Parts
- Auto Parts & Supplies
- Des Moines, IA
About this business
Location details
5983 NE Industry Dr, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Took a truck I built to Karl Kustoms in Ankeny for a tune, and it turned into a costly mistake. Not only did they mess with the transmission tuning—which I never asked for—but it ended up causing the torque converter to fail. When I brought it back, to discuss the issue, they refused to stand behind any of the work they’d done. No accountability, no effort to make it right. Extremely disappointing experience. I would not recommend trusting them with your vehicle.
To start off I spoke with the receptionist on getting my custom truck in to do some work and was very dismissive/not pleasant to talk to. She transferred me to someone that handled all of thier performance motor work which he was unavailable at the time, which is understandable, so I left a message. I received no call back so far and it has been a couple weeks. Not impressed on how they interact with customers. The dealership is amazing but this place is completely opposite.
It was a great spot to pickup speed parts. However, the employee at the front desk was needing customer service training. She performed her job poorly
Frequently asked questions about Karl Performance Parts
How is Karl Performance Parts rated?
Karl Performance Parts has a 4.4 star rating with 142 reviews.
When is Karl Performance Parts open?
Karl Performance Parts is open now. It will close at 6:00 p.m.
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