LR on BBB
a year ago
05/06/2021, 02:35 AM
DON'T WASTE YOUR TIME!!
My experience with Just Sprinklers has to be the worst experience I have had. My friend recommended the company to me which she spoke highly of her experience. I contacted the company to schedule a quote for grass. The appointment ended up being scheduled almost a month out. When the day came closer, I was looking forward to getting a quote to get my yard looking nice for the summer finally. I received a confirmation call the day before and was told the guy would arrive the next day. The following day, I get a call from a lady saying there was a mix-up and that Omar couldn't make the scheduled time. She asked if I could reschedule later that day, which I couldn't because of an already scheduled medical appointment. Then I was able to reschedule for Omar to come the following morning. Later, after my medical appointment, I received a call from a lady asking if the area I wanted a quote from is accessible for Omar to see. My response was no; the gate is locked.
Then the lady asked if I could meet Omar any time soon. My response was no because I was on the other side of town, and I don't know how bad traffic is to head over. So then we agreed Omar would come at 5 pm on Thursday. Well, I rushed home and didn't hear from anyone until about 5:20 pm. The lady wanted to let me know that Omar couldn't be at my place until maybe 7-7:30 pm if that would be ok. My response, as I thought he was going to be here at 5 pm, the lady said--"oh, there was an emergency, and emergencies come first. Would that time be ok?" I said no-you guys have been messing around all week with me and the appointments. I have been waiting for someone to come for over a month already. Just forget it, I'll find someone else to do the job. And I hung up. So if I could, I would not have given any stars on this review. I will never recommend this company to anyone. This experience was terrible, and I wonder how many other people have been screwed over because of the customer service. This company needs to get their employees trained better with the scheduling and its customer service. Maybe hire and train more people who can give a quote because it seems that "Omar" is the only person capable of providing quotes and must be the only person running the business. Very disappointing!