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Jurassic Quest
- Business Services
- Spring, TX
About this business
Jurassic Quest features the largest traveling exhibition of lifelike, moving, museum-quality dinosaurs in North America! Jurassic Quest is a Dinosaur Adventure for the whole family. The show is particularly appealing to kids from ages 2 to 12 years old. Explore the world of dinosaurs in an exciting, educational, and fun way. Jurassic Quest is an interactive experience that takes you through time from the Middle Triassic to the Late Cretaceous Era with the help of over 80 museum quality and animatronic dinosaurs! Beyond the e... read more
Location details
6046 Farm to Market 2920 #516, Ste 516, Spring, TX, 77379, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 3:00 p.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Me and my family purchased tickets for this Saturday, my husband works in the oil field and I work in nursing, we can’t take off just whenever we want. I’m very upset that due to the circumstances a full refund was not offered.
Business response:
Thank you for your feedback. Due to company policy, regretfully we cannot refund prepaid tickets. This is posted at point of purchase, and we do apologize for the inconvenience. We are currently working with the venues to secure new dates for our postponed events. Once the new dates are announced, if you cannot make those dates, you can inquire about a refund.
The event I bought tickets to was cancelled and have still not been able to actually get in contact with anyone in order to get a refund.
Business response:
Thank you for your feedback, we apologize that you have not been able to get a in contact with us sooner. Due to company policy, regretfully we cannot refund prepaid tickets. This is posted at point of purchase, and we do apologize for the inconvenience. The event is not cancelled, it is postponed and the tickets you have purchased will be valid for the new date, which we will announce here as soon as we have confirmed with the venue. Once the new dates are announced, if you cannot make those dates, you can inquire about a r... read more
My family and I have had our tickets purchased for a while now and due to the corona virus, we will not be getting a refund. It’s ridiculous how you all can’t refund the money we paid for OUR tickets when it is now canceled. Give us our money back.
Business response:
Thank you for your feedback. Due to company policy, regretfully we cannot refund prepaid tickets. This is posted at point of purchase, and we do apologize for the inconvenience. The event is not cancelled, it is postponed and the tickets you have purchased will be valid for the new date, which we will announce here as soon as we have confirmed with the venue. Once we have confirmed dates, if you cannot attend those dates, you may inquire about a refund.
While our federal and local government implemented the Coronavirus Pandemic they cancelled or postponed the show in Cincinnati Ohio. We were once told that if event was cancelled that we would have the option of a refund or the chance to keep our tickets that were purchased in advance. When the show was cancelled they decided to not issue refunds they are only granting guaranteed tickets to a show. Very unprofessional and unethical. I will never do business with this company nor will I ever recommend an event to anyone else.... read more
They are cancelling the event in OKC BUT REFUSING to provide refunds under the rule that they are just postponing it. I don't care if they are rescheduling i want my refund so I can decide if those dates will work for me at a later date.
Business response:
Hi B Marie Doresey Coleman, thank you for your interest in Jurassic Quest. Due to company policy, regretfully we cannot refund prepaid tickets. This is posted at point of purchase, and we do apologize for the inconvenience. The event is not cancelled, it is postponed and the tickets you have purchased will be valid for the new date, which we will announce here as soon as we have confirmed with the venue. Once we have confirmed dates, we will post to our Facebook page and website event page, as well as send out an email to al... read more
Canceled the event due to the coronavirus and won’t issue a refund. We go every year but don’t think we’ll be back due to terrible customer service. We paid over $100 for all of our tickets. This is a lot of money for someone to not get a refund on. They claim its a “rescheduled” event. But some people may not be able to attend the new date therefore we want our money back.
Would NOT refund admission after the cancellation of the exhibit in Cincinnati. When I asked for my refund, they said that since it is “postponed indefinitely” it is not cancelled. I am out $100 and no exhibit. Cannot provide a new date? The exhibit should be considered cancelled. Especially since I chose a specific date that would work for my family. My date was cancelled, and the word CANCELLED was initially posted online before they conveniently changed the verbiage. Very shady business practices, and if you value your mo... read more
Business response:
Hi Evan. Jurassic Quest never cancelled the Cincinnati event. The venue website incorrectly posted that the event was cancelled. We are currently working closely with the venue to secure new dates for the show and will post them to our website and Facebook page. Once those dates are announced, if you cannot attend those dates, then you can inquire about a refund.
What a rip off. Cancelled event and won’t refund tickets although GROUPON IS REFUNDING TICKETS!!!! Terrible rip off company
Business response:
Hi Tatiana. We apologize for any confusion it may have caused when the venue incorrectly posted that the event was cancelled. Jurassic Quest never cancelled the Cinncinati event, we are postponing it to a later date. We are currently working with the venue to schedule a new date and will post updates to our Facebook page and website. Once those dates are announced, if you cannot attend those dates, then you can inquire about a refund.
they are not issuing refunds for an event they canceled. will have to file through my bank...
Frequently asked questions about Jurassic Quest
How is Jurassic Quest rated?
Jurassic Quest has a 4.3 star rating with 2,369 reviews.
When is Jurassic Quest open?
Jurassic Quest is open now. It will close at 8:00 p.m.
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