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Judith Brooks, MD
- Family Practice
- Port Saint Lucie, FL
About this business
Location details
1700 SE Hillmoor Dr, Ste 200, Port Saint Lucie, FL, 34952, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Brooks is always cheerful, and Dr. Phillip Son was alwo very good. My only complaint is trying to schedule an appt. Long hold times.
Business response:
Denise, thank you for your feedback and positive comments about Dr. Brooks and Dr. Son. We understand your time is valuable and want to apologize if your wait was longer than anticipated. As the practice manager, I appreciate you taking the time to leave us this feedback as it helps us identify ways we can better serve our patients in the future.
Coming from working in a hospital network, I was treated specially by doctors that knew me. I wasn't sure what to expect being "NEW" to a residency clinic. I can sincerely tell you that the experience is wonderful. Everyone lets you know that they are there for you, anyway they can help. Questions are answered and explained thoroughly. Suggestions for improvement in any health situation is explored with the patient. Please go and meet the staff.... you will be happy you did!
Business response:
Thank you for the kind words!
The students, residents and staff are very polite and caring. They take interest and time in each patient, which means you may spend a longer time waiting, but definitely get better results. Love this practice! Just one thing... schedule online if you can, because you will wait FOREVER on the phone.
Business response:
We appreciate the kind words about our staff and are so sorry to hear about your wait. Thank you for taking time to let us know. I have shared your feedback with our administration. We're constantly working to improve our processes and appreciate you sharing this experience. -Hannah Davis, Patient Advocate
I find Dr. Brooks a vert kind and caring person,she spends as much time as needed with each person. I have never found her or any of the staff to be unkind in any manor at any time.
Business response:
Our practice aims to deliver the highest quality patient care and it starts with an expert staff. We love to hear about these positive experiences at Heart and Family Health Institute. Thanks for sharing this feedback with us!
I won’t be back. I have extensive medical history. I am a patient at Moffitt Cancer Center. I have been sick for more years than the “ DO” has been out of medical school. Treated me like a drug addict. He needs to learn much more.
Business response:
Our practice truly values this feedback, and we are very sorry for the negative impression our practice left. Please contact our practice manager, Hannah Davis so that we may work to make the situation better. Thank you.
Heart and Family Health has friendly and compassionate staff and I was very happy with the practice until I met this doctor today. She was absolutely unprofessional and rude. She did not take any time to review my medical history or my medical history with in the group. She has no compassion or bedside manner and in the hallway upon leaving, in front of other patients, she discussed my current medical condition. I contacted patient advocacy but no one needs to be disrespected by a doctor.
Business response:
Thank you for taking the time to share your feedback. We have shared these comments with our practice manager and will work toward making improvements so we are better able to serve our patients in the future.
I've been a patient at the heart and family institute for many years, and I must say that Dr Pham and Dr Brook are very profesional and personal they take the time to make sure your needs are met . Great staff
Business response:
Our practice aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Dr. Brooks is a very caring compassionate person and obviously loves what she does. She has always been professional in every situation. I would highly recommend Dr. Brooks and her staff to anyone.
Business response:
Our practice aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Why all the positive reviews?!?! I tried this place and was a disaster! My wait time was over 1 hr because the staff couldn't get organized. I had no idea the weird conversation we had...it left me in a cloud. Last time I'm coming to this place.
Business response:
We are sorry to hear this and truly value your feedback. Patient experience is important to us at the Resident Practice of Heart and Family Health Institute, so we will make every effort to address any concerns you may have. Your comments have been shared with Administration. If you would like to speak with someone about this experience, please call the Patient Advocate at 772-398-7819.
Frequently asked questions about Judith Brooks, MD
How is Judith Brooks, MD rated?
Judith Brooks, MD has a 3.6 star rating with 32 reviews.
When is Judith Brooks, MD open?
Judith Brooks, MD is closed now. It will open tomorrow at 8:00 a.m.
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