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Joni Hougaard, MD
- Family Practice
- West Jordan, UT
About this business
Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve.
Location details
8846 S Redwood Rd E121, Suite 100, West Jordan, UT, 84088, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
I saw Dr. Hougaard today to establish care. It took almost 30 minutes for her to see me and when she did...ooph. She is not friendly at all. Tried to ask about how her vacation yet (front desk said she was gone on one when I called to schedule) and I got a pretty cold response. Tried cracking a couple small jokes during visit to warm up the room and still nada. The rest of the staff is friendly so I will be requesting a different provider next time. She is just not for me.
Business response:
We are sorry to hear this and truly value your feedback. Patient experience is important to us at Jordan Family Health so we will make every effort to address your concerns. Your comments have been shared with the Practice Manager at the clinic. If you would like to speak with her about this experience in more detail, please call Shannon at 801-569-1999.
Dr Hoogard's clinic let me know that I needed to schedule an appointment for follow up lab work. She then took the time to review my lab work and explain the numbers to me. I have never felt she has tried to rush me through my appointment.
I had to see Dr Hougaard for several issues, since doctors at Jordan Family Health keep leaving (I wonder why). I had to wait almost an hour to get in. As a result, Hougaard was in a hurry and made me feel rushed and like I was inconveniencing her. I did not like her attitude or demeanor at all, nor the fact that she prescribed some "experimental" medications: I'm not a guinea pig! I went home, read the side effects and they were awful. I'll never go back. Avoid her like the plague.
Business response:
Our practice truly values your feedback, and we are sorry to hear about this experience. Please contact our practice manager, Shannon at 801-569-1999 so that we may work to make the situation better. Thank you.
I have been seeing Dr. Hougaard for several years. She took over on my care when Dr. Kirstein retired. I don't like change; however, Dr. Hougaard is wonderful! She is thorough, concise and has a great sense of humor. She is a great doctor and I will continue to see her. Also, her nursing staff is outstanding. Especially Kate. She is great.
Business response:
Our practice aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
Dr. Joni has been my primary care doctor for almost 20 years. She is caring, compassionate yet tough when she needs to be. She discusses my health with me and lets me know all the options and we decide together on my care. Recently, my Health Insurance informed me that they would no longer cover my visits because they were no longer on their plan. I still go to see Dr. Joni because of the fantastic care I receive by not only the doctor, but staff. I can't recommend this office highly enough
Business response:
Our practice aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
I have been very pleased with Dr. Hougarrd. I feel like I can discuss anything with her. Even though she is busy she still takes the time to listen and has your best interest at heart. I also like the way Dr. Hougarrd explains my symptoms to me so I understand what she is talking about. The staff at Jordan Family Health is friendly and courteous and patient. The office is very clean and comfortable. I have never had to wait very long to get in to see someone. I like their hours.
Business response:
Our practice aims to deliver the highest quality patient care. We love to hear about these positive experiences. Thanks for sharing this feedback with us!
I've seen her twice for two different things and I left there both times feeling angry and dissatisfied. Dr. Hougaard is so rude and condescending. Her nurse is rude and impatient. I will never visit her or this office again.
Business response:
Thank you for bringing this to our attention. Our goal is to deliver exceptional care and service at every visit. We are concerned about your visit while in our care and would like to speak to you further. Please contact the practice manager, Shannon Nichols at 801-676-4215 or at Shannon.Nichols@hcahealthcare.com.
This lady needs to go back to medical school. She has a terrible bed side manner and she gave me a EKG because I was having shortness of breath and coughing. She told me my EKG was fine! Within in the next few days I was in the emergency room and I had to have 3 stents. Have seen her a few times and she is just so cold and distant. Would not recommend her to anyone.
Business response:
We are very sorry to hear of your recent negative experience. We strive at Jordan Family Health to earn your loyalty and trust. We are constantly striving to improve and appreciate the feedback you have given us. I would be happy to discuss this matter further with you please reach out to me at (801)569-1999. Cameron Owen, Clinic Manager.
Horrible bedside manner, didn't take my issues seriously. I felt like she was doing me a favor by seeing me and that I was wasting her time. I left feeling worse.
Frequently asked questions about Joni Hougaard, MD
How is Joni Hougaard, MD rated?
Joni Hougaard, MD has a 3.8 star rating with 48 reviews.
When is Joni Hougaard, MD open?
Joni Hougaard, MD is closed now. It will open tomorrow at 8:00 a.m.
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