John C. Flood Inc

Mante B. 

on Birdeye

a year ago

We had a leak in the upstairs bathroom sink. Technician came out twice. First time after 10 min he determined that he needs to do the repair from the bottom. Second time he came out, cut the ceiling in the kitchen, looked and said he can’t do it and they will send an estimator to price the repair. He spent 30 min total. Appointment was maid for estimator, but no one showed up. They forgot to schedule one. Next morning one of them comes in and as soon as he hears that’s it’s a bathroom repair, says “we don’t do bathrooms” and... read more

Lolita B. 

on Birdeye

a year ago

If I could give a negative 0 I absolutely would! I set up an appointment with an agent, Lacey (the best thing going for this company), and based on our discussion and the information provided set up a time window of 8-12. Received the confirmation text and prepared for arrival the next day. At 12:15pm I called after no contact and no technician. I was told there was miscommunication and it would be early afternoon. At 2:40pm, the technical called with an attitude. My cheerful banter was not received as I gave a brief overvie... read more

Joan G. 

on Birdeye

9 years ago

In May 2014 I paid $8,000 for a new heat pump/air cond system. For the second time, there's been a problem. Flood fixed it the first time without charge since it was within one year. This time (2 days ago) the defrost control board had to be replaced. The part was covered be the warranty, but Flood wanted to charge me $495 for the labor. I complained and they required me to pay $400. I find this incredibly excessive, given the initial cost and the fact that I've been accustomed for many years.