JetSurf USA

Kirill Gelman 

on Google

2 weeks ago

Do not buy their boards—especially if you are not based in Miami. I purchased a board and it stopped working after about 10 minutes of use. I was told the failure was due to debris in NYC water compared to Miami, which I found questionable. I worked with them for some time to try to resolve the issue, and initially they were responsive. When it became clear the problem could not be fixed, I returned the board to them. That was over three months ago. Since then, they have stopped responding to both emails and phone calls. The... read more

J Hawk 

on Google

a month ago

December 11 update, lowering the stars: I am now contacting Jet Surf dealers overseas for parts since Miami is non-responsive. Still no call back in two months. Four messages and multiple texts left. Fuel tank that was shipped back to me was somebody else’s fuel tank and it’s already leaking. For trying to sell $15,000 boards, I expected better service. I told him I was going to purchase another one in February but this killed the deal and I’m buying something else or going to get it from a different dealer. I have people 11... read more

Adam Shekhter 

on Google

2 months ago

The board is fun, but definitely do not take your board in to get serviced or put on consignment as they will ghost you and then struggle to find your board. I dropped mine off and not only did it take over a year to have them send it back but they underinsured it with UPS, it was lost, and they pocketed the $1k check from UPS that I would have received covering at least something. Now that they have the check, they don't answer any of my emails. Basically I lost everything on my board by sending it to them and they are not ... read more

J Hawk 

on Google

2 months ago

When I am able to get a hold of somebody, it generally is smooth, generally, we go days without communication. There have been so many delays. I’ve now owned the board for a year and a half. The board has been down for more time than it has been working because there is such a delay in getting parts and things keep breaking. I purchased a reconditioned board that supposedly went through testing. The one year warranty doesn’t mean much when the board is down for 3 to 4 months waiting for parts. You never get enough time and a... read more

Zac Tucker 

on Google

4 months ago

Very disappointed after waiting months and pre paying for a part they want to charge me more money , have bought multiply boards and parts off them. ordered june 12th today is September 9th We sincerely apologize, but due to recent tariff increases and the dramatic change in the EUR/USD exchange rate, the cost of your order has increased. Unfortunately, we cannot absorb this difference. • Original Order Total: $333 • Adjusted Order Total: $475.89 • Price Difference: $142.89