Sandra Gladden on Facebook
a year ago
07/11/2020, 01:07 AM
Jet edge review My first comment and suggestion is beware!! Do not make the mistake of giving any credit card information or sign Docusign unless you are absolutely sure the trip is guaranteed.
We had the misfortune of dealing with a sales representative of the Jet Edge, who lives in Europe somewhere so communication was challenging.
We wanted to book a trip and she emailed a contract through Docusign and requested a credit card number for ‘incidentals’ as we agreed to pay by bank draft the day of the trip. Unfortunately, the trip was incorrectly booked on the contract which rendered it null and void. They could not provide another flight that would work for us so we ended up chartering with another company.
I emailed the rep to cancel and was told she was under pressure from management to collect 100% of the trip, yet they could not provide an aircraft tail # and they didn’t even receive owner approval, so it wasn’t a guaranteed trip.
It was days later that she, in fact, put the charge through for over $21,000.00 US! I contacted our bank and was told to try dealing with the company first so I spoke with Kevin White, President of Jet Edge Partners who agreed that entire deal was not right yet still has not contacted me to reimburse the money ... so please beware of any dealings with Jet Edge!