Jeff Schmitt Auto Group

Rob S 

on BBB

9 months ago

I have leased vehicles through this Mazda dealership for the last 5 years and have consistently been given lackluster service and a constant run-around. This last episode started when I took a 2 year old leased vehicle in for scheduled service (oil change/tire rotation). Like in a bad commercial, they tell me that my vehicle needs thousands of dollars worth of work that had nothing to do with the oil change. What it amounts to is the technician drained the oil to do the oil change and forgot to fill it before he drove my car... read more

Glenn C 

on BBB

a year ago

Trust is a Must. On 1/10/2024 I traveled to Jeff Schmitt Mazda to review/test drive a Certified Pre-Owned CX-50 Turbo Premium. I test drove 1, and purchased another in Modern Metallic. Ethan/my salesperson and I negotiated a price w/out an extended warranty. After several hours, Joe/Finance, presented financing at 8.99% (when in fact CPOs were advertised at 5.99%) and then re-worded the extended warranty. Fatigued, the deal was initialed, but I had to bring a certified check for the down payment. I couldn't sleep. The terms ... read more

James T 

on BBB

a year ago

5 stars to their service department and excellent customer service going above and beyond is Shonda Miller. I haven’t seen or experienced such good service and follow through in a long time. 

Jen M 

on BBB

a year ago

Abel is a great salesman however Adam and Bob are absolutely terrible. I purchased my car, and picked it up the next day and not even a full 24 hours later, the check engine light came on. They said it was a battery issue even though I was told the car had been in their service department before I purchased the vehicle. Jay Schmitt isn’t any better and does require full disclosure of the situation before coming to a resolution. All about keeping the money on a $25,000 vehicle versus making things right. One of the worst expe... read more

Joel L 

on BBB

a year ago

I have bought two vehicles from this company both times I’ve left on satisfied with the vehicle that I’ve purchased and left with a vehicle that I did not go, therefore takes hours and hours for financing then they ask you to pay the vehicles balance, half off before getting financed because their lenders will not loan that much. Both of my vehicles had warranties and every time getting warranty replacements on the vehicles, it has been a struggle. I will never shop with these people again and I will never refer anybody ther... read more

Jeff K 

on BBB

a year ago

Took my wives vehicle in due to vehicle going into lower power mode. Paid $3000 for the vehicle to be fixed. Days later the vehicle started going back into low power mode. They stated this is a new problem and want over $300 more. I feel like something was missed or not handled right the first time. I would not recommend the service. 

Stacy W. 

on BBB

2 years ago

I took my Nissan Maxima here, I was told my transmission was failing. That was interesting since I had the transmission replaced two years ago. I was quoted by Jeff Schmitt for $8,500 to replace my transmission. I took it to another Nissan service company and I was told Jeff Schmitt was lying to me and they are know for doing this. My car was fixed by simply replacing the gas cap for $70. This company tried to take huge advantage of me, I will never ever ever take a vehicle to them. 

Penny C 

on BBB

2 years ago

Zack Sanford was very helpful in determining the vehicle that was right for me. He is knowledgeable of the information I needed to purchase a truck from Jeff Schmitt and pleasant to do business with. I had a really good experience purchasing my vehicle with Zack and am very satisfied. He is definitely a salesman I would give return business and did so two days later when I brought my daughter in two days later to purchase a SUV! Kudos Zack. See you on my next vehicle purchase! Penny C****** 

Ashley S 

on BBB

2 years ago

He was very helpful in satisfaction to the customer want or needs. Zack was very energetic towards customers. He made it his goal to please the customer with what they want and not try to sell them something different. He worked hard to get everything done in a timely manner. Zack was very polite. So helpful in setting my phone up to my Subaru Forester. A very good salesman with the knowledge of the vehicles to sell you on the purchase. Looks out for the best of the customer situation, want, and need. Set me up with everythi... read more