Jaime Carbonell, DPM

Mariano 

on Healthgrades

7 years ago

The doctor was OK. However, the office manager, Lory, is the most rude and uncooperative person in the world. I called to ask her to please resubmit a claim to the insurance which was declined, and she declined claiming that she has no time to be on the phone, and that the insurance has to call her. I explained that the insurance told me that the office had coded it wrong, and she didn't care. She hang up the phone, scream on the phone and had no regard for the patient. Do not visit this office. 

Eduardo 

on Healthgrades

8 years ago

My complaint is for the office manager / AP-AR person Avis she is extremely rude and unprofessional. She is not helpful, not interested to what you have to say. She doesn't allow you to speak, has a inhospitable attitude. I will be making a formal complaint to the Dr. as well. 

ALV 

on Healthgrades

8 years ago

I like Dr. Carbonell, He is very knowledgable, and even though it is a RUSH service, he knows his craft. His staff is another thing, You will wait 30min to 1 1/2 hours for sure. Be prepare for arrogance from the receptionist to the surgery coordinator, they are all very rude, adn pretty much lost, no one knows anything about your case at all. And they get arrogant like they are doing you a favor. I have to get surgery and I did not, I went to another doctor because of the surgery coordinator.. 

valerina 

on Healthgrades

8 years ago

Dr Carbonell is excellent at what he does and has much experience in managing patient ankle/foot needs. His expert surgery has put me on a great road to recovery. I broke 3 bones in my ankle and had surgery 3 days after in the hospital. The pain was horrible, but after surgery, I immediately felt relief. I have recovered in half the time that was predicted and without complications. He doesn't say much and therefore his bedside manner is not as warming but the most important is surgery outcome. 

JP 

on Healthgrades

9 years ago

Detached and disconnected office and staff. After a total 90 minutes waiting, I left my treatment room to ask the front desk how much longer before seeing Dr. 4 gossiping gals never looked up or acknowledged me, 1 staffer was managing a patient who was upset over insurance coverage misunderstandings. I waited patiently for 2-3 minutes behind the frustrated Ins.patient, went back into my room, took my file, and left the office. No one noticed. No one called to follow up. Dr. & staff detached. 

Andrea M. 

on Healthgrades

9 years ago

Poor bedside manner...does not take time to treat the whole person, but rather treats like body part or an object. The staff following the doctors lead are abrupt, defensive, running a business not a healing profession; rather than serve the patient, the patient is a foot to be treated compassionate care heals. Neither Office nor doctor tolerate constructive criticism but rather are arrogant and put the blame on the patient--healing is a mind/body/spirit affair requiring sensitivity