Jaguar Land Rover Manhattan

JERRY D. 

on Citysearch

4 years ago

It's never fun when something goes wrong with your car and you need to bring it in for service. So when it happens, you want the right people on your side. People who are as professional as they are pleasant to work with. People who have your back throughout the process. Marcelo Gloria over at Manhattan Land Rover is one such person. He was friendly, fair, and, without fail, genuinely ready to help, including giving me his personal cell number to call him directly with questions. He and his team â??Âpeople like Catherine Vas... read more

David c. 

on Citysearch

5 years ago

Very disappointed. really bad service I bought 2020 Land Rover Discovery. it stop in the middle of road without any reason. i called them and they said they will take care of it. 3 days no any contact. today i called and they said we are looking into it. Still they don't know what is wrong and why it stopped working. Their customer service is unprofessional Services department is worse David 

Steve H. 

on Citysearch

5 years ago

would give a minus 10 review if possible - worst possible service in the industry - i am sure that KIA has better service - i am going to make it my mission to point out that all the positive reviews are fake reviews as nobody has reviewed anything other than JLR of Manhattan - changing ownership has changed nothing other than spending money on getting fake reviews â?? my Range Rover Supercharged has 53,012 miles and the engine died due to the timing belts being off and they wanted $38,305.95 to repair â?? when Land Rover as... read more

hawkins41 

on Citysearch

14 years ago

I actually was really impressed with how easy service was at your location. I have always had mercedes and I have never had a great experience like at your place. Thank you very much. 

watkins346 

on Citysearch

14 years ago

The service team was courteous, professional and attentive. The problem with my trunk, however (does not close properly), still persists. Although the technician did not find anything wrong when he opened and closed it (many times) that day, yesterday and last weekend the trunk would not stay latched. It opened by itself after manually closing it (it was empty so there was nothing in its way). 

virginiapiercew 

on Citysearch

14 years ago

My service rep Kathy Zomer is in a class by herself. Always professional, courteous, and knowledgeable. Kathy is the reason I bring my car to you for service. 

Marshapayned 

on Citysearch

14 years ago

Much better service experience this time - though they said the car would be washed after being serviced and it was not. All in all, a better result than the last time I used Manhattan Volvo for a service. I had an XC90 then. Manhattan Volvo left parts of the engine disassembled -- which I did not discover until taking it to a dealer in CT where I was because it was not running well the day after being serviced. I ended up taking the car to Mitchell Volvo in Torrington, CT to get it serviced correctly. This was my first time... read more

joycestephensh 

on Citysearch

14 years ago

Kathy was terrific! 

Tonyagardneru 

on Citysearch

14 years ago

Terrific! – Heather is terrific!