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Jaguar Jacksonville
- Car Dealers
- Jacksonville, FL
About this business
Location details
11217 Atlantic Blvd, Jacksonville, FL, 32225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:30 p.m. | |
| Tue | 7:30 a.m. to 7:30 p.m. | |
| Wed | 7:30 a.m. to 7:30 p.m. | |
| Thu | 7:30 a.m. to 7:30 p.m. | |
| Fri | 7:30 a.m. to 7:30 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Even though their outdated email said they were out enjoying thanksgiving with their families, they texted the next day and set up an appointment for me to go see the car. I drove an hour there only to be told the car was not on the lot. When I insisted the person had confirmed the car was still available, the salesman said he thought it was weird too, but had looked for it and didn’t find it. He checked the system and said, see it shows it’s out as a loaner. He assured me I would be the first to be notified when it came bac... read more
Business response:
Maria, I'm sorry to hear about the confusion and inconvenience you experienced. It sounds like there was a significant miscommunication on our end, which is not what we strive for. We will let our management know about this. Thank you, Terry Collins - Customer Experience Team Lead CustomerExperience@Swickard.com
One of the worst customer experience interactions I have ever had. The sales representative screamed at me over the phone and was extremely unprofessional. When I was on my way to the dealership to hopefully buy the car they raised the price by 6k and then lied and told me they said they might raise it. The entire experience was insane.
Business response:
Jeremy, this is very concerning to hear and not at all the experience we strive for. We sincerely apologize for any unprofessional behavior and miscommunication you encountered. Thank you for your feedback. We will investigate this internally.
Bought a new 2024 Land Rover Defender from Matt, no pressure helpful service.
Business response:
Congratulations on your new 2024 Land Rover Defender, James! Matt and the team at Jaguar San Francisco sincerely appreciate your business and wish you happy miles ahead.
Amazing called followed up made my shopping experience great I didn’t feel rushed or stressed
My experience at Jaguar Land Rover San Francisco was really remarkable! The moment I turned into their enclosed parking area, Alex was there waiting to greet me. He also accompanied me on the test- drive, and introduced me to Cindy Cestaro, their sales manager, who is a true professional-with-heart! Cindy guided me through the sales process with a can-do attitude and seamlessly handled all the unavoidable obstacles normally associated with buying a car. Her competence and genuine concern came through in every detail that sh... read more
Business response:
Martin, we're delighted to hear that Alex and Cindy made your experience at Jaguar San Francisco remarkable! Enjoy your 2019 Toyota RAV4 Hybrid, and thanks for the kind words about our team.
Initial call was helpful; provided info as needed. Dealer is 5 hours away, so will need to decide before reengaging.
Business response:
Robert, we're glad to hear our team at Jaguar San Francisco could assist you with the information you needed. If you have any more questions or decide to move forward, feel free to reach out!
It was not the high pressure experience that I was expecting. The really worked.with and I knew what my budget coming into this deal. After some back and forth via text and phone, I was in SFO on personal business, dealer picked me up from the ferry, we worked out deal and it only took a couple of hours. One of the best experience I had buying a car.
Business response:
Kenneth, we're glad to know your car-buying experience at Jaguar San Francisco was smooth and stress-free. We always aim for a comfortable environment where our customers feel heard. Enjoy your new ride!
Great customer service
Business response:
We are honored to receive your support. Thank you! - Jaguar San Francisco Team
Customer service for call back and information about the vehicle was provided quickly. Nice to see a Dealership with this touch of Class.
Business response:
We're delighted to know you had a positive experience with our team at Jaguar San Francisco. We strive for quick and efficient service, so it's great to see that reflected in your interaction!
Frequently asked questions about Jaguar Jacksonville
How is Jaguar Jacksonville rated?
Jaguar Jacksonville has a 4.7 star rating with 1,191 reviews.
When is Jaguar Jacksonville open?
Jaguar Jacksonville is open now. It will close at 7:30 p.m.
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