Jack Daniels Volkswagen

Alondra C 

on BBB

2 years ago

My car has been in the shop for approximately 4 months. I am not being accommodated in no way or form with ubers , loaner cars or anything. I have to pay for my own transportation to work and anywhere else. Ive been paying $600 monthly for a car I am not using. That i think is very unfair, they dont want to reimburse me or anything. Theyre are just terrible to do business with. They dont care about their customers at all. 

Jordanne C 

on BBB

2 years ago

I found the car I wanted listed online at Cars.com that was available at their dealership. I asked them up front, Im out of state, will there be any problem selling a car to me in California? They said, No we sell cars all over the country. On Friday, I went through the entire buying process with them, offered to pay full price, plus cross country shipping. I sent over my financial info. Will sent me all of the updated tax info for California.On Saturday he called me asking for my card number for the deposit and down payment... read more

Melissa H 

on BBB

3 years ago

Avoid this dealer. The sales staff seemed incredibly nice and accommodating, but they turned out to be scam artists. They were so nice at first that rather than going further away to another dealer, I let them convince me to put a $1,000 deposit down on July 10, 2021 so they could locate the model/color I wanted (they didn't have one in stock). They told me they would have the car in a week, maybe two. I didn't hear from them after a week so I inquired and they told me they were still working on it. Another week went by and ... read more

Jeff S 

on BBB

3 years ago

Do Not Do Business With This Dealership - They Are Fraudulent!!. My 18 year old son and I leased a 2021 ****** on 10/9/20 from the **** Daniels dealership in ********, **********. This was a significant event for my son as he worked 3 years during high school to save enough money to lease this car. The lease for this vehicle included a $500 rebate for which we qualified because there was a 2020 ****** Camry in our household at the time of the lease that was leased on 9/29/20 (10 days prior to the *********** Evidence of this... read more

Toni F 

on BBB

4 years ago

I recently leased a kia seltos at jack daniela kia. Spent more than 6 hours at the dealership going back and forth with prices. Finally deal reached. Upon reaching that deal they were to make my last and final payment on my earlier lease and advised them when the due date was. I have a signed agreement that they would pay it. On Jan 20 I receive a phone call from Kia Finance asking about my payment. Advised them I am currently in a new lease and the dealership would pay it . After numerous calls and emails to the dealership(... read more

Danielle R 

on BBB

4 years ago

They call non-stop and yes you until purchase if finalized and then they go ghost! After looking over my paperwork they lied about the mileage on the car and I've been waiting over two weeks for my $500 down payment refund. I've called numerous times, can't get hold of anyone.