email@example.com on BirdEye
3 months ago
03/08/2021, 10:36 AM
As a single mom helping my teen son to purchase his 1st car, it was all the nightmares one tries to avoid. Typical fast talking car salesman assuring us the used car had been completely checked over by their “team” and was in top shape. We believed him, he hooked us. Bought the car with every cent my son had. At 1st oil change, he was told by 2 different mechanics the tranny fluid was so black it looked like it was never changed and lucky his transmission wasn’t damaged. Cost $100 to fix that. Also discovered 3 more needed repairs costing add’l $800. Son wrote a Google review on this car buying experience. Got attn from salesman who sold him the car who said JBrinks has no responsibility for $700 ball bearing repair (even though the car was barely driven since purchase) but would SPLIT the cost of their $270 oversight of tranny fluid and missing wheel guard, apparently feeling this was ½ my son’s problem now that they got it off their lot. JBrinks’ “complete check” of their autos is sadly only visual issues and you are left to deal with what was hidden or upcoming to break down.
To top off this horrible experience, salesman refused to send the repair check until my son removed his Google review. If you weren’t convinced to not buy a car at JBrinks yet, that behavior right there shows you what kind of place it is. BEWARE. If this wasn’t how they feel a car purchase should play out – then they would have paid for these overlooked repairs in full.
What happens AFTER the sale is the true test of the integrity of the dealership/salesman.