Intown Homes

Phillip B. 

on Birdeye

a year ago

Their warranty department deserves zero stars!!!!!!! Sandra has always been very nice, but after several calls with her about issues with our brand new second floor A/C unit, I asked to speak to her supervisor (Terry). Sandra was not allowed to give his number out to a client that purchased a home three months ago. Really???? Seriously?? Her supervisor will not allow her to give his number out to a client that is having constant issues in their new home? You can imagine buying your dream home thinking that you bought with a... read more

jennie k. 

on Birdeye

2 years ago

Horrible! I have been experiencing so many issues since I moved in about 3 years ago. I had to replace the tiles in all 3 bathrooms, replace the AC blower, improper calking work... the list goes on. I have been having an issue with noise coming from the attic and I've been notifying builder for past two years ( thru the warranty app). I hear really creepy creaking noise when its windy outside. Not storming, just a little wind! which should not happen in newly constructed home. The builder guy came out a few times but could... read more

Aaron C. 

on Birdeye

3 years ago

I have complete and utter justified disdain for Intown Homes. I put a contract on a home in Cedar Branch in Dallas. The contractor said, "oh I get homes done in 120 days." This was last October. Home was going to be completed in late January or early February. With delays not passing inspections, the home was way behind. As the months went on the home was coming together and my realtor and the person working from Intown got in a little spat about updates and meetings. Apparently an email was sent to someone in Managem... read more

Audrey P. 

on Birdeye

3 years ago

Do not trust InTown Homes. They did not have my townhome ready on the day of closing. They listed all the punch list items on a formal Exception List which both parties signed. Now 8 months later items still aren’t done and now they are refusing to do them. The project manager brags that their contract is iron clad so I can’t win in court.  

Harry R. 

on Birdeye

3 years ago

Don’t buy any house from InTown Home.  

Ryan D. 

on Birdeye

4 years ago

Have only had a great experience in my new home working with Brandon Rufener as he still to this day helps out with minor issues around the area. I do enjoy my neighborhood and truly look forward to seeing what comes next.  

Gail C. 

on Birdeye

4 years ago

Very pissed off at this company in Cottage Grove. The trucks delivering supplies to the construction sites are going down streets not meant for trucks and tearing up my yard, collapsing the ditches and breaking my driveway. I complained and they do NOTHING. 

M P. 

on Birdeye

4 years ago

Upland Grove - I wanted to share my experience with this community and the builders so others can be aware and make educated decisions in purchasing their next home. My husband and I fell in love with the community here at Upland Grove and were beyond excited to move in. Samantha, their sales rep here, was beyond friendly and helpful from day one and this review should in no way reflect poorly on her. We closed on our townhouse (which had already been completely built) and moved in early March 2020. The community is stil... read more

Alaia E. 

on Birdeye

4 years ago

Don’t buy one of these. Beautiful, yes. But god forbid you have any issue come up that is under warranty. They don’t call you back, and the sales reps will tell you to not waste your time, as they will not fix it. What a nightmare experience this has been for us. They refused to reimburse us for any issue we fixed on our own. Even refused to reimburse us for a water leak that they did not come to fix that cost us $495.00. I should have payed more attention to the negative reputation they have in the community. We are current... read more