International Comfort Products

Larry K. 

on Birdeye

5 years ago

My 2 (Two Downstairs & Upstairs) Heil units were installed 3/17/17, to replace 2 Weatherking units installed in 1984 that still worked. In May of this year, the blower in the upstairs unit went bad (needed a 'module'), & the downstairs unit was low on freon. Further, the leaking coil in the downstairs unit required a $75. injection of leak seal something - total $257 5/17/21. Warranties cover parts only & leaking coils are apparently NOT COVERED! Last week, the compressor in the downstairs unit went bad - another $329. (... read more

Tony S. 

on Birdeye

5 years ago

My less-than-2-year-old AC unit broke down for no particular reason. After a week of trying to get "any" answer (not just the one I wanted - literally anyone who could answer a fairly basic question) for what I needed, involving over three hours of waiting on hold, the "senior" rep eventually gave me the same copied-and-pasted info found on the Heil website. Completely and utterly useless. If and when the AC unit actually gets fixed, I'm not even mildly confident I won't get screwed over on my warranty. 

Thomas J A. 

on Birdeye

5 years ago

I am very disappointed that ICP is not honoring the 10-year warranty, and is hiding behind the fact that I did not REGISTER the unit within 90 days. I have 3 manuals titled INSTALLATION instructions that total ~60 pages - and I was supposed to see that the last two pages are the warranty and registration instructions!!! It was a new home expansion, so I would receive those manuals at the same time they give me manuals for Furnace, Windows, Doors, Wood Floor Care etc... This is a horrible way to do business. 

Roy P. 

on Birdeye

6 years ago

Having been in the HVAC business for about 26 years and installing just about every brand out there here is what i have found. 8 out of 10 problems were because of a faulty / bad install by the installing contractor. When there is a warranty issue the part is always free from the distributor. Your contractor is the one who is charging you not ICP. The supply house / distributor gives the part to the repairing contractor free of charge. If the part had to be shipped in there may be "shipping" charges for the contractor... read more

Randy D. 

on Birdeye

6 years ago

Correction on my review, capacitor fail date was 7/26/20. 

Randy D. 

on Birdeye

6 years ago

My unit was installed 4/20/16. Ran great for 4 years, 8/9/20 my compressor wouldn't start. Service guy came out and replaced capacitor, had it on his truck and problem solved. 8/9/20 air quit cooling. Service guy came out and checked it and said blowers bad, only running half speed. It was Sunday and no one's open, he said a unit this new should be one in stock. He called Monday and said no one has one and it would be Wednesday before he could get one. I told him I was retired and could drive anywhere in the southeast and pi... read more

Amy B. 

on Birdeye

6 years ago

Purchased ComfortMaker unit 3 years ago, which never worked properly. I’ve been trying to have the company obide by their warranty engagement for 3 years and I’m still unable to have them do something about it. Very disorganized, no good will to make things work. I would strongly suggest NOT to go with them. 

Amy B. 

on Birdeye

6 years ago

Purchased ComfortMaker unit 3 years ago, which never worked properly. I’ve been trying to have the company obide by their warranty engagement for 3 years and I’m still unable to have them do something about it. Very disorganized, no good will to make things work. I would strongly suggest NOT to go with them. 

Elba C. 

on Birdeye

6 years ago

I had service on my product and had questions for ICP, and I can honestly say that Michele who responded to my questions did a terrific job. I am very pleased and satisfied with the information she provided, which will help me going forward if and when we need any services for our A/C unit...Kudos!