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International Comfort Products

2.7
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About this business

International Comfort Products Corporation is a subsidiary of United Technologies Corporation, a worldwide technology company with a long history of pioneering advancements in aerospace, aviation, helicopter design, climate control, elevator design and hydrogen fuel cells. International Comfort designs, manufactures and markets central air conditioning systems and gas and oil furnaces for use in homes and commercial buildings. Its products, along with related parts and accessories, are sold through distributors to dealers, c... read more

Location details

650 Heil Quaker Ave, Lewisburg, TN, 37091, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
Review Performance in the last  
6 months
2.7236 reviews
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Louis b.'s profile image
Louis b. 
on Birdeye

3 months ago

WARNING!!! DO NOT Buy any ICP product!!! Had a Comfort Aire unit (Made by ICP) installed a little over 3 years ago. At the 2 year mark had the Condenser Coil and about a week later the Heat Strips go bad. Now a year later the Compressor went bad. Sad that a company can't stand by their product. I gave them one star because they did honor their warranty on parts, however that doesn't help my wallet for the almost $3000 in labor, service calls and refrigerant! 

Mike S.'s profile image
Mike S. 
on Birdeye

3 months ago

3 breakdowns in 3 years! The latest one is $1000 in labor and coolant! DO NOT BUY International (dis)Comfort Products!!! ICP corporate almost laughed when I told them the labor cost. That tells me they know the crap they are selling! They're not rated on the BBB because they probably cant have a rating below ZERO. Thanks for taking $1000 right at Christmas. I'm getting a side gig to save up to replace this turd ASAP. 

Ken J.'s profile image
Ken J. 
on Birdeye

10 months ago

Can I give less that a 1 star? I bought a brand-new unit in 2019. I've been having problems with this unit every year. This year the unit has been diagnosed with a defective coil. The repair estimate is over $3000. I have gotten no help or support from ICP even though I have been in contact with their customer service team four times. The company that installed my unit will not respond to any service requests and ICP no longer has any ICP dealers in my area. 

Optimum's profile image
Optimum 
on Birdeye

10 months ago

TERRIBLE SUPPORT. Good luck using their warranty. They want a diagnosis from a technician to approve it (or not) BEFORE fixing the unit. The snappy obnoxious girl who answers the phone cannot give an estimate of the time to wait before being able to fix the unit. They expect us to wait an "indefinite" time to fix our AC with 90°F+ temperatures. Don't waste your money on International Comfort Products. 

Nick D.'s profile image
Nick D. 
on Birdeye

10 months ago

Bought brand new two years ago. They only pay for parts. But we need a whole new unit, and it's going to cost us several thousand in labor to submit a report for them to reimburse us for parts only. Save your money, and buy a different brand. Repairing these units is like putting lipstick on a pig. These are trash and so is their customer service, my original purchase agreement outlines warranty to full operational order, no wording of "No Labour", now they have changed their terms.  

tater's profile image
tater 
on Birdeye

a year ago

RUN RUN. DO NOT BUY> SAVE yourself 

Gigi X.'s profile image
Gigi X. 
on Birdeye

a year ago

I purchased this product through Sears and I thought Sears most time has good reputation. Very surprise to me, this unit installed on Nov 2019, less than 3 years, there are some parts broken. One of air condition service want to charge 2300 for best repair and other option was 1900, 1000 and 550. My old one was 35 years and never had any problem. 

rebekah b.'s profile image
rebekah b. 
on Birdeye

a year ago

This is second review of the dog eaters trash, I CP is producing! I could not figure out how to add to my previous review, so I'm writing another one! As a recap, last April, while spring cleaning the backyard, we sprayed my less than 4 year old unit, with the garden hose and watched the condenser coil, disentigrate before our very eyes! The installer, Michaels heating and cooling in Alexandria, la., Would not work with us, I guess because or internal company issues. I contacted ICP and got a huge runaround, as I see many of... read more

Shelli S.'s profile image
Shelli S. 
on Birdeye

a year ago

My ICP air conditioner has never worked properly since it was installed. I have spent thousands of dollars on an A/C that will not keep my home at 78 degrees in the summer. Every repair possible has been done on it and it still doesn't work properly. 3 different A/C companies have done everything they could to make the unit work. The manufacturer was no help at all. My old Trane unit cooled the house fine and the power bill was 1/3 the amount. The unit is 3 years old now and still not working properly. NEVER purchase ... read more

Frequently asked questions about International Comfort Products

How is International Comfort Products rated?

International Comfort Products has a 2.7 star rating with 236 reviews. 

When is International Comfort Products open?

International Comfort Products is closed now. It will open on Friday at 9:00 a.m. 

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