International Comfort Products

Tim L. 

on Birdeye

6 months ago

We spent over 14,000 on 2 Air Conditioning units from International Comfort Products. Both of our units make a loud clanking noise when the AC units turn off. One of the units also makes a loud buzzing noise that you can hear from across the street and all the way into our backyard. The unit that makes the loud buzzing noise is on the side of the house about 40 feet from the backyard. Our porch area is about 30 feet long from the side of the house and we can hear the buzzing noise from over 70 feet away very clear. Our ... read more

William S. 

on Birdeye

7 months ago

Totally agree with many other reviewers. After 3 years had to replace evaporator coil $ 1100 in labor. Then 2 years later, today ,I now have to replace the same coil. Tells me there is something wrong with their products, very poor quality, I should not have to replace a coil every 2 to 3 years Bill Smielewski Cape Coral, FL 

Louis b. 

on Birdeye

a year ago

WARNING!!! DO NOT Buy any ICP product!!! Had a Comfort Aire unit (Made by ICP) installed a little over 3 years ago. At the 2 year mark had the Condenser Coil and about a week later the Heat Strips go bad. Now a year later the Compressor went bad. Sad that a company can't stand by their product. I gave them one star because they did honor their warranty on parts, however that doesn't help my wallet for the almost $3000 in labor, service calls and refrigerant! 

Mike S. 

on Birdeye

a year ago

3 breakdowns in 3 years! The latest one is $1000 in labor and coolant! DO NOT BUY International (dis)Comfort Products!!! ICP corporate almost laughed when I told them the labor cost. That tells me they know the crap they are selling! They're not rated on the BBB because they probably cant have a rating below ZERO. Thanks for taking $1000 right at Christmas. I'm getting a side gig to save up to replace this turd ASAP. 

Ken J. 

on Birdeye

a year ago

Can I give less that a 1 star? I bought a brand-new unit in 2019. I've been having problems with this unit every year. This year the unit has been diagnosed with a defective coil. The repair estimate is over $3000. I have gotten no help or support from ICP even though I have been in contact with their customer service team four times. The company that installed my unit will not respond to any service requests and ICP no longer has any ICP dealers in my area. 

Optimum 

on Birdeye

a year ago

TERRIBLE SUPPORT. Good luck using their warranty. They want a diagnosis from a technician to approve it (or not) BEFORE fixing the unit. The snappy obnoxious girl who answers the phone cannot give an estimate of the time to wait before being able to fix the unit. They expect us to wait an "indefinite" time to fix our AC with 90°F+ temperatures. Don't waste your money on International Comfort Products. 

Nick D. 

on Birdeye

a year ago

Bought brand new two years ago. They only pay for parts. But we need a whole new unit, and it's going to cost us several thousand in labor to submit a report for them to reimburse us for parts only. Save your money, and buy a different brand. Repairing these units is like putting lipstick on a pig. These are trash and so is their customer service, my original purchase agreement outlines warranty to full operational order, no wording of "No Labour", now they have changed their terms.  

tater 

on Birdeye

2 years ago

RUN RUN. DO NOT BUY> SAVE yourself 

Gigi X. 

on Birdeye

2 years ago

I purchased this product through Sears and I thought Sears most time has good reputation. Very surprise to me, this unit installed on Nov 2019, less than 3 years, there are some parts broken. One of air condition service want to charge 2300 for best repair and other option was 1900, 1000 and 550. My old one was 35 years and never had any problem.