Innovative Pathology Service

Billy98 

on Google

3 weeks ago

Update: If I could give ZERO STAR review, I would. I called the number below...again. Directed me to ANOTHER number for billing, NO ANSWER. I cannot get an explanation from the office of the pathologist (who doesn't SPEAK to clients) as to WHY billing from 2 labs. ****************************************** First, whoever answers the phone is NOT helpful at all. I am told clients may NOT speak to the billing pathologist, who sent off specimen to ANOTHER LAB and did not bother to tell me. I am being billed by this local lab an... read more

Kaylee Shaw 

on Google

5 months ago

I have had multiple encounters with this group. They billed my insurance using the wrong service codes. Then when my insurance refused them due to their error, they sent me a nasty letter in the mail threatening collections in 10 days if I didn't pay the FULL amount. Called, spoke to someone who assured me they would put it on hold, look into the billing and resubmit. 6 months later, another bill arrived threatening collections, as they STILL hadn't updated the billing code or resubmitted. Again, another call to them, follow... read more

Cally 

on Google

a year ago

terrible billing. false itemized billing to try and get insurance to cover things not done. internal investigation started. 

Shelly Abrams 

on Google

a year ago

Horrific billing service! Sent me to collections even though my insurance covers 100% of the procedure costs .I have called twice and was told not to worry about it, I should not be billed. Now they have sent me to collections (SCA). I have insurance through Covenant and employed here as well. 

Lisa Dockery 

on Google

a year ago

My bill has been paid for over a year and now I get a letter stating that it’s been turned over to SCA Collections. Horrible customer service. I’ve called numerous times as well as my insurance company has called.