Innovative Pathology Service

Marcus Moore 

on Google

2 weeks ago

First very nice lady answering the phone you could tell she really wanted to help. However Innovative Pathology Services has been purchased by QUEST Diagnostic and could care less with patient needs. If you have surgery get a copy of your records and secure them as when your doctors retire those records are lost. Even if you paid for the records QUEST will not give patients a copy nor will they attest the copy of the record you have is accurate and true. I do NOT give many 1 star ratings check my profile but QUEST is an exam... read more

Billy98 

on Google

4 months ago

Update: If I could give ZERO STAR review, I would. I called the number below...again. Directed me to ANOTHER number for billing, NO ANSWER. I cannot get an explanation from the office of the pathologist (who doesn't SPEAK to clients) as to WHY billing from 2 labs. ****************************************** First, whoever answers the phone is NOT helpful at all. I am told clients may NOT speak to the billing pathologist, who sent off specimen to ANOTHER LAB and did not bother to tell me. I am being billed by this local lab an... read more

Kaylee Shaw 

on Google

9 months ago

I have had multiple encounters with this group. They billed my insurance using the wrong service codes. Then when my insurance refused them due to their error, they sent me a nasty letter in the mail threatening collections in 10 days if I didn't pay the FULL amount. Called, spoke to someone who assured me they would put it on hold, look into the billing and resubmit. 6 months later, another bill arrived threatening collections, as they STILL hadn't updated the billing code or resubmitted. Again, another call to them, follow... read more

Cally 

on Google

a year ago

terrible billing. false itemized billing to try and get insurance to cover things not done. internal investigation started. 

Shelly Abrams 

on Google

a year ago

Horrific billing service! Sent me to collections even though my insurance covers 100% of the procedure costs .I have called twice and was told not to worry about it, I should not be billed. Now they have sent me to collections (SCA). I have insurance through Covenant and employed here as well.