Innovative Pathology Service

Kaylee Shaw 

on Google

4 weeks ago

I have had multiple encounters with this group. They billed my insurance using the wrong service codes. Then when my insurance refused them due to their error, they sent me a nasty letter in the mail threatening collections in 10 days if I didn't pay the FULL amount. Called, spoke to someone who assured me they would put it on hold, look into the billing and resubmit. 6 months later, another bill arrived threatening collections, as they STILL hadn't updated the billing code or resubmitted. Again, another call to them, follow... read more

Cally 

on Google

8 months ago

terrible billing. false itemized billing to try and get insurance to cover things not done. internal investigation started. 

Shelly Abrams 

on Google

a year ago

Horrific billing service! Sent me to collections even though my insurance covers 100% of the procedure costs .I have called twice and was told not to worry about it, I should not be billed. Now they have sent me to collections (SCA). I have insurance through Covenant and employed here as well. 

Lisa Dockery 

on Google

a year ago

My bill has been paid for over a year and now I get a letter stating that it’s been turned over to SCA Collections. Horrible customer service. I’ve called numerous times as well as my insurance company has called. 

Taylor Yates 

on Google

a year ago

Though I suppose I should be thankful that this service diagnosed my tumor quickly, I and my mom have done nothing but fight with them about a bill that I am not responsible for. Every time we call, they say it is fixed, and now after two months of zero correspondence, they have turned me over to collections. This has been going on since February. I beat cancer at twenty-four only to have to fight $7,000 bills that I do not owe after the fact. Not sure what is going on in the billing department, but it is so disheartening. T... read more