David S on BBB 8 months ago
10/18/2021, 12:51 PM
This dealer sold me a a dangerous/unsafe vehicle. After driving the car I purchased from them for a time, I eventually became aware that the thing showed dangerously uneven braking during an emergency stop, and poor emergency handling (e.g., trying to swerve to avoid an obstacle). I spent weeks trying to figure this car behavior out. Finally, I found that someone had replaced one of the 17" wheels with a 16" wheel!!! I attempted to inform the dealership manager that she had sold me an unsafe vehicle. I suggested that either one of her mechanics stuck the 16 inch wheel on the car during their prep to sell it, or they failed to inspect the care adequately before selling it. I asked her to simply trade me the 16 incher with a good used 17 inch rim and tire. The manager initially asked me to provide photos of all 4 tires, which I did.However, she thereafter got cold feet about the photo evidence and ultimately, denied all responsibility. Let me quote her text message: "There is no way of us knowing the car was like this.".Oh, really? And, so, she expects each prospective buyer to check all 4 tires before purchasing thier car to make sure they are all the same size?, Obviously, their "expert mechanics" did not do so before selling me the car; or, if they did, they failed to disclose this dangerous condition to me. The manager also provided a written statement from her inspection company attesting to the fact that the car has been thoroughly inspected and was safe. If you check their website, you will see claims that among a long list of things, they check rims and tires.......NOT, obviously.I will update this rating if the problem is resolved satisfactorily, but if there is no update, then all I can say is, beware of shady car dealers out there.