Hyundai of Silsbee

Camie 

on BBB

3 years ago

This company is completely unprofessional and admitted to lying to customers to get them into the showroom. They have false advertising, use unethical methods of bringing individuals in, and lie to their faces about using "stock names" on advertising. ***** ********, one of the managers, was unaccomodating, dismissive, and rude when asked to addreas discrepancies in phone conversations, sales information from associates, and what she presented. I wasted over three hours of my time, based off of phone quotes and information, ... read more

Shae 

on BBB

3 years ago

I purchased a Nissa maximal October 6 from the internet due to my schedule and living out of town. I came to do paper work late that evening g and get my car. The next day after havi g my car I noticed significant difference from the web site. The tint job was horriable the inside was scuffed up from having the radio replaced I guess. The dash board has popped out, and the tires keep loosing air. I called and asked out replacing the car and was told they would not. I have not even put 100 miles on the car. I've filed a compl... read more

Muhammad 

on BBB

4 years ago

I bought VW pre owned vehicle in 2017 and the listed price does not include the cost for security tracker which was then added to close the deal costing $2000. Anyway I have to pay otherwise you can not buy the vehicle which is false marketing and this should be an optional. After all that I try to register my car for the tracker app called Apex I find out that my car is not even on the list to register and all the money paid $2000 is just wasted. Horrible experience and do not recommend this dealership. This dealership is j... read more

jodi b 

on BBB

5 years ago

I was literally hounded by Hyundai of Silsbee to purchase a car, which I did. It has been 55 days and my trade has yet to be paid off. I have emailed the owner, Dale *****. I have spoken to the accounting employee, Sara, tried to call the accounting supervisor, Iris, and Hyundai Corporate office. I received absolutely NO reply from Hyundai Silsbee. Sara in accounting said she had cut a check to be overnighted over a week ago, and when I called back to ensure it was mailed, I was informed she had no recollection of telling me... read more

Tiana B. 

on BBB

6 years ago

We came on 07/31 and we were there from about 5:00pm to 9:30pm. My sister put $1,500 down on the car. We were able to drive off the lot with it. They gave us a paper tag that expired the next day. We were told everything was good and the next day all we needed to do was bring back my check stub and proof of residence. We left and came back the next day about 3 going on 4pm. We gave them our documents and they told us they were sending it to the bank and was waiting to hear back from them. After sitting there for 2 hours, our... read more