Hyundai of Silsbee

Victor S 

on BBB

11 months ago

This is not a place i would i tell my ********** or family and friends to do buisness with, its not for the se**nd time buyer, very good on the surface i was very much pleased with a sales man whom i was clear with, this is my downpymnt, this is where i work,this is what i make, okay..i told this guy i was working on my credit i have all my info in front of him. I was told oh we will work with your bank we have this and that! It was all talk! They made a hard pull on my credit with no intent of working with the money i had r... read more

Sidney T 

on BBB

a year ago

We bought a new 2023 Hyundai Santa **** from Hyundai of Silsbee on October 14th, 2023. We are very happy with the car but when we signed all the paper work we were informed that they only had one key fob which they ordered us one and we received, we also ordered a bed extender which we also received so that's the good. We did not get an owners manual which they assured us we would get in the mail, which never came. They gave us the runaround when we called and eventually just quit answering the phone which was juvenile on th... read more

Nathaniel T 

on BBB

a year ago

I got a **** Hyundai ****** here about 2 weeks ago. The car is wonderful but the sales team service and honesty isnt. I noticed a ding in the rear driver side door. I contacted my salesperson who told me they would get it fixed. I attempted to schedule an appointment with them multiple times and was finally told that I could come in the next Thursday morning. I arrive at the dealership on the appointed day to be told that the person that performs those repairs is not there but where I live an hour and a half away. So I drove... read more

James J 

on BBB

a year ago

This place *****. Do not bring your car here for a service. No one calls to update here. My car has been there for 2 months and the only calls I get are from sales representatives asking if I want to buy again. Their service staff is garbage. The only one there that is worth anything is *****. Even getting ahold of him is a daunting task for their secretaries because they do not know how a transfer button works. WORST DEALERSHIP EVER!!! I would give a 0 star but I cannot. 

Laura D 

on BBB

2 years ago

Hyundai of Silsbee service department miscommunication issues! Not satisfied or Happy with service department right now?? 

Ronald P 

on BBB

2 years ago

they let someone sign my name to a vehicle when i was almost 500 miles away at the time. then they refused to tell me anything, an then they just stopped replying. i never seen the vehicle nor have i ever dealt with any hyundai dealer in my life. but yet after a yr they claim they remember me being there . in the process of finding a lawyer and a few other things if they wanna cross that bridge. 

Christyl M 

on BBB

2 years ago

I would give it a 0 but don't have been waiting for 2 weeks for them to give me my title to my car That I did not get from they just forgot to give it back to me now I'm unhold I'm registering my car because the title is lost in the mail and they can provide me no remedy Although They convinced me to come up there with little means of transportation With the same outcome and then lose my title I am livid 

Casandra h 

on BBB

3 years ago

very rude sales person that she pretending that she was the general manger. I trade my 2020 hyundai accent for a 2018 ford econosport and they took my warranty left from the 2020 and applied it to the trade in which was hyundai accent without asking whether or not I wanted to put it toward the 2018., very shady. I purchase the 2018 on 1/6/22 and yet to recieved my paperwork for this vehicle and call everywhere in the company for the paperwork and the second key to vehicle and spoke to a sales person that said she will send a... read more

James R. 

on BBB

3 years ago

I bought a used car and there was damage to the front bumper but was assured they did a complete inspection of vehicle. After driving it off the lot I noticed a rattling sound on driver side. I took the car to the service department three times and was told they couldn’t find anything. I took it back a forth time ( 7 months of owning car) and now they found what’s wrong. And just so happens since it’s been 7 months they are trying to charge me a arm and a leg to fix. I bought a 36,000 additional warranty and apparently the w... read more