Hyundai of Kirkland

GP 

on BBB

4 years ago

Please note the BBB was unhelpful in resolving this issue with the company. Ultimately, it was posting the 1 star review on Google Maps that led to a resolution with the company, which is still in progress. This 1-star review due to undisclosed billing occurring AFTER the purchase of my vehicle. I made documented attempts (provided to the BBB whom I have attempted to resolve the issue through since the company, which failed to communicate with me directly until I posted on Google Maps) to contact the sales person about the i... read more

Tiffany B 

on BBB

4 years ago

Share review Embed review Write an update Edit review 8/14/2020 So many issues. I traded in my Toyota Highlander for a Hyundai Palisade and there were so many issues along the way. After negotiating a cost for hours, we walked to the finance building a block away and waited for another hour to be seen. The first issue: They gave me a car manual and I took a photo of the VIN to be able to give it to my insurance. When we got to finance, I noticed the sales department had given the finance department the wrong VIN so the contr... read more

Jill M 

on BBB

5 years ago

My 2012 Hyundai Tucson stalled on the highway and thus was towed to Hyundai of Kirkland for repair. The service department relayed that due to the recent safety recall 19v063, it would be a couple weeks before they could look at my car. I had no choice but to wait since my car at this point was inoperable. I asked for a courtesy car while the work was being done, but of course they refused. Once my car was diagnosed, they confirmed it also had this recall issue, and we would again have to wait for a new engine to arrive. Aga... read more