11706 124th Ave NE, Kirkland, WA 98034 United States
http://www.hyundaiofkirkland.com/
Open now:9:00 am - 8:00 pm
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Hyundai of Kirkland is leading Hyundai dealer for Metro Seattle and the Pacific NW. Find out what we mean by 100% customer satisfaction.
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Mary on Insider Pages
4 months ago
11/14/2022, 02:07 AM
Purchasing a used car
I would like to say that the salesmanship was easy going and not aggressive. Scott Landes was more than helpful. I didn't have to sit there for hours. I had no pressure salesmanship. I would recommend if you are looking for a car and want someone honest. See Scott Landes
Gary M on BBB
7 months ago
09/09/2022, 15:28 PM
Confused and shocked!!I was just denied to purchase a vehicle because I live 5 hours away! WOW - i was going to drive and purchase the vehicle. I wanted to get the paperwork started and pick ** in morning. Denied - didnt run credit - didnt do an application - Nothing. Because im not local - NO CAR FOR YOU. Im 5 hours away - this is the closest Genesis ******* Worst **************** Ever - I have never Experienced this. Here is what i got from the Sales Manager - ************************* "I do apologize for any inconvenience, we want to make sure that we have inventory for our local customers."Dont do business with this company.
Ron D. on BBB
10 months ago
05/27/2022, 20:04 PM
Horrible customer service and lack of integrity from *************************. Dishonest and pitiful people.
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Jeff S on BBB
a year ago
05/09/2022, 01:43 AM
On 3/16/2022 we purchased at 2022 Hyundai ********, and traded in our 2019 ****** Outback. The lease payoff on the Outback was $19,000, but when the final finance documents were prepared the payoff amount was listed as $16,000. On May 4, 2022, we had to produce another $3,000 in order to not have to refinance this Santa Fe. We did that, and were promised the paint and interior coating service, that we declined at the day of purchase. Five days later, we still have not been contacted by Hyundai of Kirkland service to arrange this service. *************************, Sales Manger is just not a man of his word. Avoid this dealership at all costs.
Kenneth E on BBB
a year ago
11/25/2021, 05:16 AM
I called before going in to ask about a trade in. My car was in the shop and unknown what was wrong. I figured they could not take it in on trade but called to find out either way. ***** in sales assured me it was no problem. Just have the vin number and miles he said. I had a Co worker take time out of work to drive me there. I talked to TWO different people and explain the same thing to both about my car. They both assure me it's no issue. My co worker leaves since I have good credit and since they said NUMEROUS times the trade is no problem I figured I'll leave in a car. We spend the normal couple hours going over everything and reach a deal. As I'm waiting for finance I ask the sales manager about how we get my trade in. The sales manager says no one told him the car wasn't there. The sales manager then gets up and walks away and has the salesmen come back and tell me it's no deal. The coward couldn't even look at me. Total lack of professionalism and communication.I understand why they wouldn't take my trade in, but don't lie about it! I was completely honest and upfront and these shady scumbags can't even look me in the face and say they messed up. Several hours of my day wasted, my credit pulled for no reason and waiting outside in the cold for a ride. I am beyond frustrated and will be posting this in several places. Please be aware that cowards can never be honest.I hope the general manager sees this and to make it right I want all three involved to make an honest apology for wasting time for their lack of integrity.
Kerri W on BBB
2 years ago
04/05/2021, 05:33 AM
I tried to purchase a vehicle through Kirkland Hyundai and has been a complete mess. I submitted all pre approval paperwork to David Kim on March 20th, called in and gave him a credit card for a $500 deposit. Was told I would save money financing the vehicle and could finance the minimum amount and pay the car off as I was looking to pay cash and apparently its more if you pay cash. With all that I opted to save some money and finance vs pay cash. Received all appropriate paperwork to purchase car on March 23, overnighted back and the dealership received the paperwork on March 25th. Once they received all paperwork I was then told I could not come pick the car up until all financing went through. March 29th they cashed my check for $9647 which was the money down and only financing the minimum amount of $10,000. Through the series of all of this I was told by Siamak that he would call me on 29th of March and did not contact me until April 2nd at 1218 and stated I was not funded and could not pickup the car. He said he would talk with the sales manager to try to sort everything out and I have yet to hear back 4 days later. I contacted David Kim who I had been working through and just continue to get the run around. At this point I am to the realization I need to contact the fraud department and get a lawyer to get my $9647 back as I obviously did not sign a contract to purchase a vehicle since by lay the dealer has 4 working days from the time of purchase/lease (excluding weekends and holidays) to find financing and finalize the sale. I have a good friend who just purchased a Ford Raptor in WA and was from CA. He walked in the same day, was able to get pre approved and walked out with the vehicle keys in hand and drove home and was not 100% funded until the following week as it was a Friday. Pretty frustrating attempting to purchase a new car, being out of state and having to fly to go purchase it and just getting the run around from a dealership that obviously just doesn't give a shit. Always a silver lining with something that appears to be a good deal.
GP on BBB
2 years ago
03/23/2021, 05:56 AM
Please note the BBB was unhelpful in resolving this issue with the company. Ultimately, it was posting the 1 star review on Google Maps that led to a resolution with the company, which is still in progress.
This 1-star review due to undisclosed billing occurring AFTER the purchase of my vehicle. I made documented attempts (provided to the BBB whom I have attempted to resolve the issue through since the company, which failed to communicate with me directly until I posted on Google Maps) to contact the sales person about the invoice to find out why I was receiving it. The invoice had no information on it as to why I was being billed - it just said I owed $121.50 which was a surprise after paying such a high amount for a vehicle and completing the transaction in person. The initial bill, with no further information included, was received about 5 weeks after the vehicle purchase. I thought it must be a scam and inquired about it.
The sales person did not return my message although he had returned all other messages including the very detailed message he sent me about instructing me to leave a 5-star review -- which he read and then had me edit to include his name -- and specific instructions on providing him a top review through Hyundai. Clearly his email worked, but then he went silent when I asked about this billing.
Not receiving an answer, I reached out to Ford of Kirkland who handled the paperwork. This was also done by email, using the email addresses for Customer Service and the Manager, listed on their website. These emails also went unanswered.
At this point, I contacted the BBB because I could not get a response and was concerned about being Scam billed.
Conveniently, the Customer Service Manager responded to the BBB using the same email address I sent the billing inquiry to. She claimed I was lying and they received no correspondence from me. So of course I uploaded pdf's of my correspondence.
She waited weeks to reply to the BBB then claimed the 3 emails I sent never arrived. So all I can presume is that they deleted the emails that I sent, since I do know they are valid emails, and they work perfectly for Customer Service to correspond with the BBB and for all other correspondence I have had with the Salesperson.
This has been a ridiculous hassle and waste of time. I have to keep proving that the company is lying to the BBB, which has become an exhausting effort. Hyundai and Ford of Kirkland have made no effort to rectify the situation or reach me directly, even 6 weeks after initially contacting them about the billing issue, and despite having all of my contact information on file.
I DEFINITELY RECOMMEND SHOPPING ELSEWHERE. This has been Ridiculous. Also, I encourage you to read the BBB complaints and cases to become more informed before wasting your time here or with Ford of Kirkland.
Regarding the invoice, they eventually claimed - through the BBB, never reaching out to me directly - that it was due to undercharging me for the license fee for the vehicle. Why do they undercharge? Don't they do this daily? Don't they know the licensing fees in Washington? And if that is the case, why not explain that to the customer AND list it on the invoice? Stupidity reigns here. Spend your time and your money wisely . . . someplace else!!!
Following my posting of the Google Maps Review, I was contacted by the Sales Manager He apologized and says he will reimburse us for the payment, though we have not yet received the check. This was the first effort of communication from the company made in this matter, and occurred 3 months after the purchase of the vehicle. Overall, when you purchase a vehicle from a company, you should be treated with respect and communicated with. These are super simple concepts that go a long way, and I hope the company decides to implement them in the future.
Tiffany B on BBB
3 years ago
08/14/2020, 05:26 AM
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8/14/2020
So many issues. I traded in my Toyota Highlander for a Hyundai Palisade and there were so many issues along the way. After negotiating a cost for hours, we walked to the finance building a block away and waited for another hour to be seen.
The first issue: They gave me a car manual and I took a photo of the VIN to be able to give it to my insurance. When we got to finance, I noticed the sales department had given the finance department the wrong VIN so the contract had to be completely re-written.
The second issue: A few days later we got a call saying that Hyundai Finance rejected the loan because the dealership had padded their numbers too excessively. We had to go back in to the dealership and sign another contract that reduced our payoff by $3k. This came about when the shady sales manager switched out some numbers while we were negotiating the monthly payment - an oversight on our part and most certainly not a mistake on their part. We were lucky that Hyundai Finance caught it.
The third issue: A month later I received a bill from Toyota saying that my payment was overdue. 5 weeks after selling my Toyota to Hyundai, they still haven't even called for a payoff and Toyota is coming after me for the bill. I can't get anyone to answer the phone nor email. Every single part of this is shady and not one person at the dealership has had our best interest in mind.
Jill M on BBB
3 years ago
12/20/2019, 04:48 AM
My 2012 Hyundai Tucson stalled on the highway and thus was towed to Hyundai of Kirkland for repair. The service department relayed that due to the recent safety recall 19v063, it would be a couple weeks before they could look at my car. I had no choice but to wait since my car at this point was inoperable. I asked for a courtesy car while the work was being done, but of course they refused. Once my car was diagnosed, they confirmed it also had this recall issue, and we would again have to wait for a new engine to arrive. Again, no courtesy car. About a month into the process, I wanted to personally see how the repairs were progressing. When I arrived at the dealership, I noticed my driver’s side and passenger windows were rolled down and replaced by thin plastic sheets held up by a couple pieces of packing tape pressed against my car’s paint. Since the service center was closed on the day of my visit, I called the next morning to understand why my windows were down. They mentioned that because they removed the engine, they were unable to get them back up. I told them this was very concerning because it rains ALL THE TIME in Washington. It’s a service center with “highly qualified technicians” (https://www.hyundaiofkirkland.com/service/center.htm), they could have figured out how to close the windows or at least stored the car in a sheltered area! But instead, they reassured me everything was fine, and they kept the car in the open.
Finally about three months after taking my car into Hyundai of Kirkland, I got a phone call that it was ready to be picked up. As soon as I saw my car, I noticed TWO LONG, DEEP SCRATCHES on the hood of my car (see the attached picture). One of the scratches is over 2 feet long!! I spoke to the manager. He said that they do not insure the cars on the lot, and there was “nothing he could do”. What?! Then, I noticed the tape marks, hand prints, and smudges that were left all over the front and sides of the car. Once I opened my car door, I immediately noticed things went from really bad to much worse. It was very clear my car had water damage. Paperwork they had been pulled out of my glove box was sitting on the passenger seat, obviously ruined by water that had made its way in from the open windows. And because still water had accumulated in my car, a pervasive mildew stench permeated my dashboard, upholstery, and carpet. Now I am worried that the water damage also ruined the airbag sensors in my two front seats. Even after presenting the manager with all of these issues, he refused to acknowledge the problems or present a reason why my windows were even down! His only suggestion was to clean my car. At this point, I had lost all trust in this service center and wanted to get my car away from there.
I am blown away by the disrespectful, negligent, and poor service that Hyundai of Kirkland provided. My car is now worthless, I am too scared to operate my vehicle, and I am too scared to sell it. I am not sure how to move forward from here since Hyundai of Kirkland and Hyundai USA have both been unresponsive to my multiple attempts to contact them.
AVOID HYUNDAI AND HYUNDAI OF KIRKLAND!
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