Hyundai at Orange Park

Susan M 

on BBB

2 years ago

I purchased a Hyundai Elantra with the help of ************************* at Hyundai of Orange Park. ***** did a wonderful job of helping me find a vehicle within my price range. He went above and beyond to set up my dealer rewards plan so I can access it on my cell phone as well as tie my cell phone into the *** system. He also showed me many features on the car before I left. ***** is a credit to Hyundai of Orange Park.********************* 

Shatae W 

on BBB

2 years ago

I brought two car from them in the same day one only came with a single key. I was told the key was order and four and a half months later I still don't have my other key.. I was also giving a verbal and written agreement me $11,000 trade in on my old car and it would go towards my new car instead I only received a $1,000 trade in and I still owe the bank the money for my old car!!!. After having the new car and driving it for a week. My car also was listed on the website for $48,500 and week later I'm paying $60,000 for a c... read more

Anastasia L 

on BBB

2 years ago

I am very upset with the hardship Hyundai of Orange Park caused me and my family as a single mother of 3! I was pre approved and then I was given a contract from ****************** (the financial manager), with 100% guarantee no down payment and given a car to take home as a verbal & documented final sale and they waited a week for me to drive it & to make sure I had transferred insurance, customized my car how I wanted to be and for me to turn in my old tag from my other car that I had decided to sell after upgrading to the... read more

ELIZABETH T 

on BBB

3 years ago

On February 5, 2021, I purchased a brand new 2021 Hyundai Venue. However, around April 12, 2022 my horn stopped working. I was shocked and surprised. At this time, I've had my vehicle for only 14 months. I consider this to be a safety issue. It is very important and serious. I called and spoke with someone in the ****************** to see what can be done to resolve this issue. I was told they can take a look, perform a diagnostic service and the cost would be $189.99 plus tax. However, if they find the issue, they would ded... read more

jerry d 

on BBB

3 years ago

Today ( 02/24/22 ) i had an appointment at 8am for some minor service. I parked in front at 07:45 am. At 9am i saw my car still in front, untouched. I complained and was told they would get right on it ? They wasted one hour of my life not doing their job ! I am very disappointed by their lack of service and my time is important also. 

Richard R. 

on BBB

3 years ago

I brought my Hyundai ******* in to the Orange Park Hyundai dealership for an oil change and diagnostic check. I told the dealership I had a problem with my window and a few other symptoms. The dealership then charged me two diagnostic fees, one separate for my window and one for the rest of the vehicle. One diagnostic check should have covered the entire car and the dealership did not state that he would charge me twice for two separate diagnostic procedures. Was charged $430 for two diagnostic fees and an oil change. I cont... read more

MS 

on BBB

3 years ago

Horrible. I agree with all the other reviews. Thankfully, the new car manager, *****************, handled things so poorly right up front that we walked away and purchased a car at another dealer. DO NOT USE THIS DEALERSHIP! 

Barbara L 

on BBB

4 years ago

I purchased a 2020 Santa Fe on April 21, 2021 from Hyundai of Orange Park and have had nothing but trouble since the beginning. I was given the wrong VIN twice while trying to purchase insurance for the vehicle. Next, I had to sign paperwork for the purchase three times before it was correct and had to wait two months after purchasing the car and requesting a copy of the paperwork before I received a copy via email. It has been three and a half months since I took delivery of my vehicle and I still do not have a permanent ta... read more

Denise K 

on BBB

4 years ago

I bought a 2021 car at this dealership in September. In Feb of 2021, 5months after I bought it, my car had to go in for a recall. While there, my ac was being fixed because it stopped working. They claimed that a rodent ate the ac wires and it was going to be $600 plus to fix. They knocked it down to $400 plus and told me to call corporate to get a claim started to get a refund. I finally got throught to corporate and put a claim in on March 4th since there was some kind of breech of there systems and they were down. I since... read more