Huntington Bank

Yanni P. 

on BBB

3 years ago

If I could give no stars I would Huntington bank is by far the worst bank open. They have no automated system to conduct business, their hold times are ridiculous, they freeze and put holds on your account for no reason. They give you the runaround with mixed communication, false information and seems that training or care for the customer is non existing. The worse thing tcf bank did was turn to Huntington bank. My account has now been under review for going on more than two months. I have submitted multiple times the same ... read more

Rachel C. 

on BBB

3 years ago

I am upset with Huntington Bank because I received an envelope today asking me how they can help me on a missed mortgage payment. I HAVE NOT MISSED ONE ******* MORTGAGE PAYMENT EVER TO HUNTINGTON BANK AND THE LANGUAGE IS JUSTIFIED. I AM SO TIRED OF BIG BUSINESS SQUASHING THE EVERY DAY AVERAGE WORKER TRYING TO MAKE IT IN TODAYS WORLD. THEY TOLD ME THAT THEY WOULD WORK WITH ME AND LOWER MY MORTGAGE PAYMENT ** IT WENT UP OVER $400 AND I AM ON A STEADY BUDGET REBUILDING MYSELF AFTER HARDSHIP. TO RECEIVE THIS IN MAIL TODAY IS COM... read more

Drew N 

on BBB

3 years ago

Was going to purchase a vehicle. On Saturday I got up to check the banks hours. Open until noon. Drive to the branch at 11 and a homemade sign on the door that the branch is closed. If you cant keep normal hours you dont deserve anyone to trust you with their money. Horrible bank 

Frank D 

on BBB

3 years ago

I currently have a loan for my boat with Huntington up until now I haven't had to reach out to them. I recently submitted an insurance claim and the insurance company mailed me a check for the repairs. After receiving the check we contacted Huntington to determine who the check needed to be sent to for endorsement and to make sure they were aware we had paid for the repairs already and needed the check endorsed back to us. While the phone call to them was not very helpful as they seemed very confused on the entire situation.... read more

Wendell S 

on BBB

3 years ago

I would like to share my experience with huntington bank. My sister had a account with huntington bank. She died 2 months ago.Someone was withdrawing money from her account. I notified huntington bank at it's branch.I spoke with a manager about the situation. I had all the documents to have my sister's account closed. The manager never took me seriously.She never went through the proper steps to close the account. It's sad that huntington bank doesn't take fraud or theft serious. I'm very disappointed in huntington bank. 

Russell H 

on BBB

3 years ago

Deceptive use of fees. Unwilling to waive fees. Strong arm tactics in regards to fees. 

Bill M 

on BBB

3 years ago

Worst customer service ever! We've have $3,000 in a TCF account for years. I cannot get them to give me information about why I'm being charged $2 monthly (apparently for a checking account, which I did not request). I have only a debit card from TCF (which Huntington took over), and I cannot get them to tell me the total in my account, or any information about it. They claim that I have to have my identity verified, and the only way to do this is to go in to my local branch, which I'm not about to do during covid. All this ... read more

Lisa H 

on BBB

3 years ago

I am very disappointed in Huntington Bank. The customer service is awful. I filed a claim for fraudulent charges, I was told there would be an investigation but no one ever talked to me about the claim. I called several times trying to get answers. Then I got a letter saying that I was responsible for the charges. I called to see the evidence that was used to prove this and I was told twice that it would be sent to me. I never received it. I called 2 more times and I was told too bad I was out the money, case was closed. I t... read more

latasha m 

on BBB

3 years ago

Well unfortunately my account was over drafted around the time I received my child tax credit. Reason being I was out of work sick with covid-19. I received a letter stating they are only letting me keep ctc amount for 30 days after my 30 days are over, they snatched it back out of my account. They never took into consideration I was out of work sick. Although the company claims they have covid 19 resources that's definitely not the case. So much for being supportive and understanding of me being sick along with millions of ... read more