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Huggard and Ewing Service Center
- Auto Repair
- Stoughton, MA
About this business
Location details
1317 Washington St, Stoughton, MA, 02072, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
Worst experience I ever had trying to buy a truck! After test drive and some negotiation I left (still too far apart) an hour later I gave a good faith offer over the phone, was told they will call me back = they didn't. I called back the next day, they said they were looking at the truck to make sure the deal would work and they would call me back = they didn't. I called the next day = truck was sold! I could care less about the truck, deals come and go, but to be lied to and given no courtesy at all was unbelievable. I was... read more
Business response:
James, thank you for taking the time to write about your experience. We are disappointed that we couldn't put a deal together with you. We price our trucks so aggressively in the marketplace that there's typically not a lot of negotiating room. I do not believe you were lied to because we wouldn't let any customer leave the dealership without giving our very best price.Before we could get the truck into our service department, a customer came in and recognized the great deal and purchased the truck. Best regards,Chris O'Neil... read more
Dealer contacted me quickly, and although I ended up going with another dealership, my experience with Huggard & Ewing was overall a very positive one.
Business response:
Thank you taking the time to write about your experience with us. We are disappointed that you purchased elsewhere but are pleased to hear that you had a positive experience with us. I hope you are enjoying your new vehicle and we look forwardearning your business in the future.Best regards,Chris O'NeillCo-Owner
The customer service needs some working on! I wasn't properly greeted when I arrived to the dealership, the gentlemen who helped me didn't even introduce himself let alone shake my hand or anything. It literally was all just business didn't make it friendly or the most happy experience. He was helpful in answering questions and the business portion of things. I didn't like the lack of communication where I was the only one consistently calling. People weren't doing their jobs when it came to handling paper work on time so I ... read more
Business response:
Sonia, thank you for taking the time to let us know your feedback. We certainly don't want any customer to feel as though their experience is all business. We strive for our customers to have a friendly, low pressure, and easy experience and are disappointed that you did not get that. We truly appreciate you recommending us and your business. I hope that you are enjoying your new vehicle and if you have any questions at all, please contact me directly .Best regards,Chris O'NeillCo-Owner
Salesman not very professional.....kept insinuating that I didn't know what I was talking about.....
Business response:
Fred,Thank you for taking the time to write a review. We are disappointed to hear that you did not share the same positive experience as most of our customers. I'll be sure to have a staff meeting with our sales associates to discuss professionalism. Please feel free to contact me directly with any questions or concerns.Best regards,Chris O'NeillCo-Owner
This place is one step up from a gas station. The truck had and has issues. Brought a comparable truck elsewhere...The experience overall was not worth the aggravation.
Business response:
Chris,Thank you for taking the time to write a review. We are disappointed that you did not have a 5 Star experience. Because we sell so many vehicles so quickly, sometimes we are not able to get them all through our preparation process before they hit the lot. Every vehicle does go through our rigorous multi point safety inspection before a customer takes delivery. We have been in the same location and family owned since 1951. We are not perfect but we strive to be. We hope you are enjoying your new truckBest regards,Chris ... read more
Excellent communication ! answered all my question's on a daily basis ! I wanted to buy this Ram but missed out by one day & they did notify me it was sold on Sat. before I made plan's on flying in to buy on Mon. ! Thanks.....Dennis
Business response:
Dennis,Thank you for the 5 Star review! Sorry you missed that particular Ram but we get new inventory in daily and look forward to finding the perfect truck for you. If you have any questions please contact me directly.Best regards,Chris O'NeillCo-Owner
5 star
Business response:
Dave,Thanks for taking the time and the 5 Star review!
I absolutely do not recommend this dealer. I drove over 150 miles round try to see a truck. When I went to test drive it, it didn't start. I was told it had moved the day before, which was a lie, as you could clearly see the dust on the vehicle; it hadn't been touched in a while. We tried to jump the truck - still dead. For a 3 year old truck with 19,000 miles, this was a huge problem. The more questions I asked, the more suspicious it got. The vehicle had come from an auction house in Canada. In Canada, they are not require... read more
Business response:
Sydney,Thank you for taking the time to share your experience. We are disappointed that you drove so far and the truck would not start. I know it doesn't matter now but we did resolve the issue. Just to be clear, this vehicle was manufactured in Canada and we purchased it locally at a U.S. auto auction. Also Canadian agencies do in fact report to both Carfax and Autocheck. Please feel free to contact me directly with any questions.Best regards,Chris O'NeillCo-Owner
Car was "grey market auction" (from foreign country) so the AutoCheck the salesman provided to show it was a non- collision car was worthless. (Non U.S. Countries don't report to AutoCheck or CarFax.) Truck had cracked steering column and other damage associated with a previous collision. While this sales tactic is legal it certainly isn't ethical.
Business response:
Kuffer,Thank you for taking the time to write a review. A "Grey Market" by definition, is a vehicle that is manufactured outside of the United States and is not originally built to meet U.S. safety and emissions standards. This vehicle however, was manufactured in Canada, imported to the U.S. 100% Americanized, approved by the Federal Environmental Agency (EPA), Federal Department of Transportation (DOT), and issued a U.S. certificate of title. Canadian agencies do in fact report to both Carfax and Autocheck. We have been in... read more
Frequently asked questions about Huggard and Ewing Service Center
How is Huggard and Ewing Service Center rated?
Huggard and Ewing Service Center has a 4 star rating with 546 reviews.
When is Huggard and Ewing Service Center open?
Huggard and Ewing Service Center is closed now. It will open tomorrow at 9:00 a.m.
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