HubSpot

Diego F 

on BBB

a week ago

I am filing this complaint against HubSpot for deceptive practices and poor service regarding the Sales Pro plan.I signed up for 4 Sales Pro accounts with the primary feature being email sequences. In the first 15 days, the tool worked, achieving up to a 58% open rate. Shortly after, open rates dropped to 0.2% and all sends began returning only error, without generating proper technical logs.Irrefutable evidence shows that the same contacts who failed in sequence delivery received emails normally when sent:Manually via Gmail... read more

Amanda W 

on BBB

a month ago

We signed on with HubSpot expecting a reliable CRM platform, but our experience has been very disappointing. Over several months, weve raised multiple tickets about serious problems that remain unresolved, and the lack of working core features has negatively impacted our business.Attachments frequently disappear, which has caused us to lose critical customer artwork and proofs. Our clients receive unsafe site warnings when opening HubSpot links, and many of our emails go directly to spam. Because the Send Quote feature requi... read more

Tina M 

on BBB

2 months ago

A misleading and non-support company for startup small businesses. All they care about is getting you hooked. One your in their websystem, "they do not support start up plans." It states this when you call their main line. You have to figure everything out on your own. I am losing money because they are not following through with "detaching" my redirect," I stopped using them on 07/25/2025. Someone changed my business name NEARERBEING by removing my trademark symbol. I want a refund for August. I want my web to be redirected... read more

Shanda S 

on BBB

3 months ago

Hubspot will not allow us to cancel a 5K dollar a month re-occuring charge that someone in my company signed me up to. My team was trying to do the right thing and set up a new CRM system. I have never seen a CRM system keep you in an agreement and not have a way to cancel. I have sent this to our lawyer- what a pain and they have zero flexibility... DO NOT choose Hubspot.. Choose active campaign, klavio or GHL.. They have friendly staff.. 

John B 

on BBB

3 months ago

Stay away at all costs. My company was promised that HubSpot would be a great fit for our company, but was met with an INSTANT block after payment was made. While the initial **** ****** *********, was easy to work with, he left out key details about how HubSpot will block your account without any cause.I attempted to work with their support and cs team for almost 2 months without any progress being made on lifting our blockage.We burned almost $12k (as we paid the bill upfront) to receive just about nothing. What's even wor... read more

Hunter H 

on BBB

6 months ago

Worst company in the world with software engineers who clearly dont know what theyre doing. I tried on 3 different devices to reschedule an interview and the fields to enter your information do not work. 

Steve J 

on BBB

10 months ago

Scamster is bombarding me with spam emails despite multiple requests to stop even though I NEVER signed up. I am reporting this outfit to the *** for violation of CAN SPAM Act of 2003.Reading others' reviews explains their essence. 

John S 

on BBB

10 months ago

Scamster is bombarding me with spam emails despite multiple requests to stop even though I NEVER signed up. I am reporting this outfit to the *** for violation of CAN SPAM Act of 2003.Reading others' reviews explains their essence. 

Matt B 

on BBB

11 months ago

******** company that promised a refund on part of our trial order by ******* ***** and then canned overseas support responses that just continued to waste our time. Stay away from Hubspot.