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2.0
14 reviews
|Other|Rolling Meadows, IL 60008

3601 Algonquin Rd, Ste 601, Rolling Meadows, IL 60008

(847) 818-1778

https://www.huawei.com/en/?ic_medium=direct&ic_source=surlent

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2.0
14 reviews
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Jason C. review for Huawei
Jason C. on BBB

5 years ago

05/16/2017, 04:07 AM
This is such a horrible company. My phone got lost in shipping and for a month they told me it was in the warehouse being worked on. Their support is **** and they can never figure out where you device is.
Business Response:

Hi ****** Periodically we go back to review some the older BBB cases to see if there are things that we could have done better. I have reviewed the length of time that it took to resolve the claim process with UPS and it was certainly not up to par. The process between uHuawei and UPS has gotten much better. The last interaction with you was reviewed on RXXXXXX-XXXXXX where you still had some mic issues. I hope it was ultimately resolved. We are not permitted to work on Nexus 6P at this time due to a settlement. If you are still having issues, then in response to the Class Action Lawsuit, Case In re Nexus 6P Products Liability Litigation, No. 5:17-cv-XXXXX-BLF (N.D. Cal.), Huawei Devices USA will no longer service Out Of Warranty Repairs for the Huawei Nexus 6P. Instead, all customers with a Nexus 6P Out of Warranty will be directed to the website www.nexus6psettlement.com to file a claim to get reimbursed some monetary amount. The settlement website went live today. www.nexus6psettlement.com If you have lingering Nexus 6P issues, I hope this helps to resolve them. (The claims filing period opens June 7. Marvin Robertson Call Center Manage mroberts@huawei.us

Respond to negative reviews
Kerry F. review for Huawei
Kerry F. on BBB

5 years ago

04/14/2017, 06:55 AM
I have sent my ***** 6P in for repair over 3 weeks ago. Was told at the beginning of the process the repair would take 10-14 days. After multiple phone calls into support not one agent can give me a straight answer on when I should expect my phone back. To expect your customer to go multiple weeks without a phone during a repair process is ridiculous. Other companies just send out a new phone and expect the bad phone to be shipped back . I have left multiple voicemail's, emails and phone calls with no resolution or answers. At this point I am not even sure I will receive my phone back. Because of this terrible process I will never buy or recommend a Huawei product again.
Respond to negative reviews
Soe Htet Thu review for Huawei
Soe Htet Thu on Facebook

7 years ago

04/25/2015, 12:27 PM
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Soe Htet Thu review for Huawei
Soe Htet Thu on Facebook

7 years ago

04/25/2015, 03:44 AM
Kothu Soehtetthu review for Huawei
Kothu Soehtetthu on Facebook

7 years ago

04/25/2015, 02:54 AM
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