H&R Block

Jazmine J 

on BBB

4 years ago

PLEASE ***** **** PLACE AT *** COSTS. ***Y ARE LISTED AS ****** AND DIDN'T INFORM ANY CUS**MERS OF **** WHILE HAVING *** OF OUR TAX PAPERWORK ***RE. WE WERE **LD **DAY **** WE ARE GOING ** BE LATE ** FILE AND ******** RECEIVE A ******* EVEN THOUGH WE FILED MONTHS AGO. *** ***** *** ILL AND REFUSES ** TAKE RESPONSIBILITY FOR NOT HAVING HER STAFF *********** WITH ANY CUS**MERS. *** ***** LINES WERE DOWN FOR ****** TWO MONTHS AND *** ******** *** ******. MY ******* *** **LD **DAY **** "**** SIMPLY ISN'T TRUE" EVEN THOUGH HE WEN... read more

JB 

on BBB

4 years ago

NIGHTMARE!!! In March, I met with an H&R Block accountant, and provided nearly completed tax forms, with all necessary documentation and information. I have done my own taxes for 40 years, and I spent days putting the information together. But with some significant financial changes this past year, I wanted a "qualified professional" to review and ensure there were no errors. **** *******. After numerous efforts in recent weeks to find out about the status of my return (and being assured that my return would be filed on time... read more

Colby L 

on BBB

4 years ago

H&R Block is taking advantage of consumers. If you owe taxes and pay through the reccomended link in H&R Block software, pay1040, the fee for using a debit card is over 2% but if you go on to the actual pay104p site it is less...and if you go into ******* site, there are alternate pay sites that only charge $2.55 for using your debit card. Why doesn't H&R block tell you that they are making a percentage of your payment?!?! That's dishonest. It should be illegal to take advantage of people like that. " 

Robert O 

on BBB

4 years ago

Took my tax file to local H & R Block office on May 10. As of today, May 14, they are not completed. I have tried to call their office but cannot get through. I am out on hold for 25 minutes and then sent to a call center, where I get no help. I have had to drive 10 miles to their ************* office to try to get updates in two occasions and was promised that someone would get back to me. Still waiting for a follow-up call. Worst run organization in the country. If I could give them zero stars, I would. 

Brins 

on BBB

4 years ago

We've been using HR Block tax preparation software for many years. This year, there was some sort of software glitch on the HR Block website and after completing both our federal and state returns, and paying for them, the software gave us an error message. The software returned an error generating the *** for our return, and won't let us e-file either (the problem is on HR Block's end, not our end as we can see all previous tax years on the website and had no issues e-filing in the past). We contacted customer service and t... read more

Samuel R. 

on BBB

4 years ago

This was at the *********, ** location and my first and last time with HR Block. I only went here because I moved and had to pay separate state taxes and felt better with professionals. Advice? Dont drop your taxes off at this place. I dropped my taxes off for two weeks because they dont seem to want to do a face to face appointment. Understandable. I had to call three times for an update only to hear we are working on it. After being forced to take personal *** and other actions since the tax due date is approaching and nob... read more

Jen 

on BBB

4 years ago

I wish I would have read these reviews before going-I guess I will add my horror story to the list. I went in recently to have my taxes done, usually I do them myself but had an unusual 2020 and wanted a professional to take a look. The person incorrectly added an amount of money to my income that she should not have causing me to owe 20K in taxes. When I questioned the accuracy she insisted that she was right. I left to do my own research and quickly found that indeed that amount of money is not taxable. I went back to tell... read more

Sophia W. 

on BBB

4 years ago

If I could give a negative point review I would. My refund was lost along the way after it has been accepted. The customer service is absolute trash. When I called the first five times, my call was immediately ended after I mentioned "tax refund" without ever speaking to an actual representative. I had to lie about why I was calling to get a representative on the phone. The wait time was 1 hour. 

Kam D 

on BBB

4 years ago

Customer support is inept. They keep sending you to different departments. I wasted over 3 hours just waiting. No one helped. **** **** with them!!!