H&R Block

Lisa E 

on BBB

3 years ago

I've been going to them for 15 years or so. My returns are VERY basic, but at the same time, I can't deal with number, tax lingo, legalesse, govt bureaucracy. It makes my head spin. So I pay around $250, once per year, for an H&R rep to spend TWENTY MINUTES punching in numbers. For them, it's a no-brainer...entirely automated.I recently got a letter from the state saying I owed them money. When I tried to call H&R to understand this, I got any combination of the following: no answer when I called them. Endless voicemail tree... read more

Kathleen A 

on BBB

3 years ago

Unbelievably Incompetent! I have used H&R **** for decades and I always buy the protection plan. The lady doing my taxes was in such a hurry she obviously made an error regarding the stimulus payments. I get a letter from IRS with 7 days to pay or I will have to pay a fine/penalty. I made an appointment with the person who prepared my taxes and she had the audacity to say You signed you tax return so its your problem. She added that H&R Block is not honoring stimulus error claims because they are getting thousands of complai... read more

Peter O 

on BBB

3 years ago

This place is a dookie show. Unprofessional, unhelpful, unskilled, basically every un-word you can imagine. Go to a CPA and avoid headache and problems. 

Louis P 

on BBB

3 years ago

I signed up to take a tax preparer's course. When I realized that I needed a different course, I was told that they'd refund the payment for the first course and I'd have to pay separately for the new one. Issue #1: Two months later and I still haven't received the refund. I filed a complaint with my credit card company.I began the new course which was supposed to have an introductory ****** with the instructor. Instead it was all self study and the software was plagued with problems. With the assistance of their telephone r... read more

Jessica M. 

on BBB

3 years ago

My husband and I filled our 2017 taxes at H&R block. We had used them every year up to this point and never had a issue. We paid for their protection services and everything they offer at the end. Everything came out to over 500 dollars. So you'd assume you are getting your monies worth. My husband had recently gotten out of the active Army before this. So his taxes were a little different than most in our area. But the ladies got it figured out no problem. Unfortunately now for 4 YEARS we have been going back to H&R Block a... read more

Jamie s 

on BBB

3 years ago

I paid a lot of money cash for my tax return to be done with false promises I'm still waiting my tax return and I'm always going into the 2022 year so by the time I file my tax return next year I might have not received the one from this year the person the person that did my taxes will not answer the phone the office is closed when I call the headquarters they told me they'll have someone call me back when they call me back they're rude saying that the peace of mind that I paid for and everything else is not covering me not... read more

Virginia D 

on BBB

3 years ago

If I could give zero stars for this I would as the service I got was ZERO. I took my tax docs into *********************** at the H&R Block in ***************** location in ********* on July 30, 2021. After several phone calls with no answer or followup to email I finally made an appt to have ***** call me on Sep 17, 2021. Turns out that after 7 weeks she had not yet even started them. The ********** stimulus checks were being sent out and my return had to be filed by Oct 15. I went to her office and picked up my tax docs an... read more

Brenda S. 

on BBB

3 years ago

I'VE USED HR BLOCK FOR YEARS. THIS YEAR WILL BE MY LAST. WENT THERE IN JANUARY, DID MY TAXES. WAS REASSURED THAT I DIDN'T NEED ONE MISSING ***. IN FEBRUARY I RECEIVED A LETTER FROM THE *** REQUESTING THE *** THAT I WAS REASSURED THAT I DIDN'T NEED. HAD TO REQUEST *** FROM INSURANCE COMPANY. WENT BACK TO HR BLOCK, HAD TO AMMEND MY RETURN. MY RETURN WAS NOT RECEIVED BY THE *** UNTIL END OF MARCH. I CALLED HR BLOCK LAST MONTH AS WAS ASKED IF I PAID THE **** I WAS NEVER TOLD ABOUT THIS *** THAT WAS DUE. I SENT THE *** TO THE ***... read more

Emily B 

on BBB

3 years ago

I've come to believe this company is fraudulent. I've used HR Blcok for over a decade and this is the first year I've had a problem with my taxes. I had to file two state taxes and the software told me I didn't make enough to file with the second state, where I moved late in the year. I received a letter from MN stating I needed to file my taxes and that is where this journey begins. I phoned HR block since I used the "DELUXE" edition and they said they could not help beyond sending forms to file manually. The company claims... read more