H&R Block

Robert D. 

on BBB

5 years ago

I filed my 2019 federal tax with HandR Block via block adviser Candice H******, I have been waiting for 7 weeks to receive a refund. I have called HandRblock and was told there is no record on file, even though I have all the tax information electronically showing filed and complete. I also went to the IRS website "Where's my Refund?" The IRS has no record of my tax return. I have called the office of Candice H****** and left a voice message to be contacted so I can resolve this issue, no response! Further action required... 

Fernando T 

on BBB

5 years ago

I stop by a H&R block and provided my documents to Philip Cameron. He has not returned my emails or calls. I have been waiting for more than 3 weeks. 

Rebecca L 

on BBB

5 years ago

The CEO wanted $25 for each stimulus check from the IRS. 

AG 

on BBB

5 years ago

This year has been the most frustrating year using your website! I tried logging into last years return and could not log in. I had to start from scratch. Therefore, I did not have my AGI from last year, nor pin # and had to mail my return. Your virtual assistant was, to say the least, USELESS. Next year I will use another website to file taxes! 

Zachary A 

on BBB

5 years ago

Should have figured out about the stimulus money as they were working out the bill now there going to loose every customer because there negligence 

Lonnie C 

on BBB

5 years ago

You are cheats and scoundrels. Your local office here in La Junta Colorado committed fraud and extortion, when I went to them and attempted to file a tax return. Your representative told me because I had received a 1099 I was obligated by law to file a tax return. The 1099 was for the amount of $2500. I had also submitted less than one dozen hand written receipts. Total adjusted income $4200. With my 1099 and those receipts was a note explaining how my local D.H.S. office had instructed me to file a return so that I might be... read more

Sean M 

on BBB

5 years ago

Terrible, terrible, terrible, impossible customer service. The online chat isn't so much a chat as it is a directory. After the Covid-19 pandemic extended filing time for taxes, I wanted to defer my scheduled payment until the summer. Couldn't do that online. I tried to call and was redirected and redirected and hung up on and redirected into a loop of automated nonsense and wait times in excess of one hour. When I finally got to a representative, she told me that I was in the wrong department and gave me a number to call. I... read more

Nicole B 

on BBB

5 years ago

Awful! Paid $300 plus dollars for taxes now delay in stimulus check because of the emerald card. I have been a loyal customer for 15 plus years NEVER AGAIN!!! no answers horrible customer service and they should be ashamed of themselves! 

Tommy G 

on BBB

5 years ago

Hr block is scamming people with stimulus deposits on emerald cards