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Honda of Russellville
- Car Dealers
- Russellville, AR
About this business
Specializing in: - Motorcycle Dealers
Location details
220 Lake Front Dr, Russellville, AR, 72802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We bought a 2022 Honda Shadow Phantom from here. Bike is great. ZERO complaints about the bike itself. Everything else was an absolute joke. They wouldn't let me test ride the bike before we bought it because I didn't want to wear a helmet. I ride every day without one. I understand insurance purposes, but they wouldn't let me waive any kind of legal rights. My wife goes to test ride the bike. She had a helmet, so they let her ride it. The kicker is, she doesn't have a motorcycle endorsement on her license. So you can test r... read more
Took a day off work, drove 70 miles to Honda of Russellville, filled out 90% of paperwork on a new motorcycle, then they shove an arbitration agreement in front of me to sign. I told them that I am not giving up my consumer rights. They use an arbitrator to bypass the justice system in order to escape any liability, selling you a lemon, odometer discrepancy on used vehicles, injury due to negligence, faulty assembly resulting in injury or death, etc. They refused to sell me the bike unless I agree to their arbitration tactic... read more
Business response:
Standard operating practices in the powersports/automotive industry involve the use of arbitration agreements. They are used by the dealership, the finance companies we use, the credit card companies we use, etc. They offer protection for both the dealership and the consumer by providing a venue for mediation with a neutral third party before any further action is taken. They are used by most businesses these days but many times they are hidden within multiple pages of fine print so consumers are unaware they are even signin... read more
They apparently Hate their jobs, and dislike customers. I had to stop by to ask questions about a sale. Couldn't get anyone to look me in the eye, and everyone had their heads down like someone had just chewed them all out. I can tell you in 2 years, this is how they always act so this must be their atmosphere. I even tried to joke a little and smile - they wouldn't have any of it and refused to interact or break their sour look. My dealings were with finance - and like another reviewer, I can verify they have "don't bother ... read more
They apparently Hate their jobs, and dislike customers. I had to stop by to ask questions about a sale. Couldn't get anyone to look me in the eye, and everyone had their heads down like someone had just chewed them all out. I can tell you in 2 years, this is how they always act so this must be their atmosphere. I even tried to joke a little and smile - they wouldn't have any of it and refused to interact or break their sour look. My dealings were with finance - and like another reviewer, I can verify they have "don't bother ... read more
I will never shop there again and will let everyone I know about my experience. We made 5 trips in total to dealership to speak to them, pick out a unit, and bring our 2 trades. We finalized the deal, it went to finance. We had waited about half an hour, I came out of the bathroom and I thought they called my name over the speaker. I went to the finance office door, asked if they had called my name. The owner a ***** named ******* ******* slammed both doors and told the sales manager the deal was off. How's that for the prof... read more
Business response:
Customer was rude, impatient and demanding as can be seen by her comments. Being short staffed due to the pandemic and having several other people in front of her, it was decided that it was in the mutual best interest of both parties if we did not complete a transaction with this customer.
I bought my 2019 cb650r here after I was disgusted with trying to deal with another dealership. Called Roger and told him what I wanted to test drive and he got it off the showroom floor and had it ready to ride when I got there 30 minutes later and made my buying experience easy and at a great price.
Worst dealer & service department in the state. Cannot fix the UTVs they sell. Go to the *******'s instead and get a great product & quality service. Honda is no longer a quality brand - thanks in a big part to these idiots.
Frequently asked questions about Honda of Russellville
How is Honda of Russellville rated?
Honda of Russellville has a 4.2 star rating with 673 reviews.
When is Honda of Russellville open?
Honda of Russellville is closed now. It will open on Tuesday at 9:00 a.m.
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