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Honda of Kirkland Service Center
- Auto Repair
- Kirkland, WA
About this business
Location details
12420 NE 85th St, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They posted a price and then later emailed to say it was a mistake, but even after that email reply the car is still listed at the "mistake" lower price days later. Complete bait and switch.
"My son and I visited this dealership. During the price negotiation, the sales representative appeared unhappy and made an unprofessional comment: 'If you don't buy the car, I'm not going to lose any sleep over it! This left us with a disappointing impression of the customer service."
Business response:
Trung, it's upsetting to hear that your visit did not meet the high standards we set for ourselves. We want our customers to feel accommodated throughout the sales process, and apologize if this wasn't your experience. If you would be willing to give us another chance, please reach out to me directly. Thank you, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com
Sunday was really good in letting me test drive the vehicle.
Never heard from them, wanted to buy it
Business response:
Hello Gary, we are deeply disappointed by your experience at AutoNation Honda Covington Pike. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 209-1283 when you have a chance. Thank you, and we look forward to hearing from you.
Professional and sharp young salesman, Seth, answered all our questions. He was a walking expert on the 3 different models we scrutinized. From all observations, the team of reps were genuinely interested in manners and accommodating the buyers. Seth is very patient and lends a good hear. We are still pondering what might work for our needs and will keep an eye on his inventory.
Everything went smoothly up to the point where we went into the financial office keep in mind the car was already paid for and she thought we were on our way home but he put on the hard sell for extended warranty and that is totally unnecessary
Business response:
Thank you for your feedback. We’re glad to hear the overall process went smoothly, though we understand your concerns regarding the finance experience. Your comments will be shared with our team to ensure a more comfortable and customer-focused closing process moving forward. We hope to provide an even better experience on your next visit.
They had a saleswoman get back to me right away, and she answered all of my questions in a prompt manner. I am still debating about the car, but the dealership has done a good job.
Horrific customer service. I was attempting to purchase a vehicle online from out of state and felt completely pushed aside because I “wasn’t physically there,” according to the sales staff. I originally reached out on Thursday, but by Saturday I was still being treated like an afterthought. By the following Monday, I purchased the same year, make, and model vehicle through Carvana with absolutely zero issues. The difference in professionalism and customer service was night and day.
My experience here was great. I love my Jheep
Business response:
We're happy you're loving your vehicle! Thank you for choosing Tom Wood Honda.
Frequently asked questions about Honda of Kirkland Service Center
How is Honda of Kirkland Service Center rated?
Honda of Kirkland Service Center has a 3.8 star rating with 248 reviews.
When is Honda of Kirkland Service Center open?
Honda of Kirkland Service Center is closed now. It will open tomorrow at 7:00 a.m.
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