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Homesnap
- Software company
- Bethesda, MD
About this business
Location details
7200 Wisconsin Ave #200, Bethesda, MD, 20814, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Young Kim is professional, thorough and knowledgeable. She makes the process simple and smooth. We have completed three transactions now with her, and could not be happier with her service to us. If you are looking for a great real estate pro, look no further.
Young knows the Dayton housing market conditions very well. I trusted her advice on what contract stipulations and negotiations I could ask for in my bid, and I won the condo I wanted. I had a very quick, smooth, and painless buying process with Young as my buyer's agent, even as I was buying in a sellers' market. Young is extremely responsive, not only to me, but to all parties needed to move the purchase along right on schedule. She is very flexible and she accommodated my work schedule when it came to taking me to showing... read more
(1 star) 09/08/2021 The customer service is very poor to non-responsive and once you subscribe online, there actually no way to unsubscribe without calling customer service. The first few times I called to cancel one of the subscriptions, held for a few minutes and then got a message that they were in a "company wide" meeting but I should leave my name and number as someone would get right back to me. I waited a week and called again and got the same message that they were still in an a "company wide" meeting so I wrote an e... read more
The customer service is very poor to non-responsive and once you subscribe online, there actually no way to unsubscribe without calling customer service. The first few times I called to cancel one of the subscriptions, held for a few minutes and then got a message that they were in a "company wide" meeting but I should leave my name and number as someone would get right back to me. I waited a week and called again and got the same message that they were still in an a "company wide" meeting so I wrote an email to support and ... read more
Young Kim helped us sell our first home of 16 years. She came in initially and helped us understand everything we needed to do to the house to prep before the sell. The selling experience was super painless and quick. Would highly recommend to anyone looking to purchase or sell! Thanks Young!
Business response:
Dear Justin, Thank you for the kind words. it was my pleasure working with you!!!
Very professional and knowledgeable...exactly what you'll need to buy in this market.
Absolutely the very worst customer service I’ve ever experienced. 34 years of been in the real estate business. I’m a broker and owner of a Berkshire Hathaway HomeService. I entered into a contract based on presentations and promises provided by Homesnap Sales team. The cost is $546 a month for 12 months. After 30 days I realized that the services and product was not what they advertised. I requested for help several times through their support portal and the rep that I was working with. I have documented five emails that I’... read more
For two years I have tried to cancel my account with these people and they will not cancel it and keep changing my card 600/yr. Today I was charged another 600 dollars and they said, "its not refundable". It's billing for the upcoming year and I have received no services and yet they will not do a refund. Do Not Waste Your Money or time. These people are professionals scam artists.
Terrible! They took 599.00 from my credit card. I took a promotion for 1 year and never could understand how the platform worked. During the promotion period I called in on a recorded line to cancel the promotion subscription, they even had the wrong address I used for my business at the time. The man whom I spoke with told me that since I had already paid I would still have the promotion for a year and said it would not renew again. When I sent an email to them to refund the money to my account and they needed to pull up th... read more
Business response:
I have told them the account with them was canceled and to stop sending email reports to my email account but I'm still receiving these. They seem to not understand canceled, this is fraud them showing me as an active Realtor when I have told them I'm not active in real estate, I have changed career's.
Frequently asked questions about Homesnap
How is Homesnap rated?
Homesnap has a 4.2 star rating with 632 reviews.
When is Homesnap open?
Homesnap is closed now. It will open at 9:00 a.m.
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