Homesnap

Sondra J 

on BBB

2 years ago

I tried the Pro+ service and at first it was ok and then it devolved to horrible. I cancelled that and I am now locked into an an annual program that is bleeding me at $39.99 per month until my next renewal period. I have contacted them numerous times and the only info I can get from them is that I have to WAIT UNTIL NEXT YEAR to cancel. They are holding to their contract language so I will continue to point out that their service is junk and they are crooks. 

Jon & Barb L 

on BBB

2 years ago

We had an exceptional experience working with our agent, Ms. Young Kim. She has a deep understanding of the Dayton city and suburban real estate market. This is from years of exemplary real estate service to her customers. She listened attentively to our needs and preferences. She was highly professional and maintained excellent communication throughout the entire process, keeping us informed and updated at every step. Ms. Young’s expertise and guidance were invaluable in helping us navigate the complexities of buying and al... read more

Ashley B 

on BBB

2 years ago

Multiple times unauthorized charges to my credit credit even after “resolving” the issue twice. They promised that it wouldn’t happen again and now 4 weeks later it’s happened again! I can’t even figure out how to remove my payment info from my profile. 

Heather B 

on BBB

2 years ago

Young went above and beyond. Our dream home came on the market before we were officially going to start viewing houses AND while she was in Korea. After just a few phone calls, she got the ball rolling. We communicated via phone (with Young getting up VERY early sometimes) until she was back in the states. Despite the difference in time zones the whole process from viewing the home to negotiating the contract to the home inspection to financing went smoothly. We got our dream home! 

Kristin L 

on BBB

2 years ago

I first started using HomeSnap in 2021 & 2022 - when interest rates were low & real estate was strong. I received one or two solid leads. After my first year the quality & supply of any real leads vanished. They were randomly sending me buyer leads from any city in Florida - located 3 -6 hours from where I live (I am not going to drive 3-6 hours to show a property). Then...even when I would contact this "lead" the emails were always fake & the phone numbers never worked. Initially when I first signed up with HomeSnap my "Con... read more

Tonya K 

on BBB

2 years ago

I signed up for this service for a whole year and it did nothing to enhance or grow my social media page, my page finally started to grow when I brought my husband on to help run it. I paid homesnap a whole year and then because I failed to cancel not knowing when my renew date was they re upped me for a year when I called them to tell them I did not want their service and I did not want to pay for another year they refused to let me out of the deal -This is horrible policy to make a agent who clearly is not happy with your ... read more

Lori H 

on BBB

2 years ago

Homesnap used to be a great company until it was acquired. Now it is a company that holds Google Business Profiles hostage. Extremely frustrating. Now getting the run around and not receiving any resolution on releasing my account. Homesnap, do the right thing. Please release my Google Business Profile 

Empress N 

on BBB

2 years ago

This company needs to be shut down for fraud and scam, they charge your card without your permission and refuse to cancel it, even if you change your card they still charge you and claim you have to wait a year yo cancel the subscription. How is the government allowing this company to be in business? 

tom m 

on BBB

2 years ago

realtors are supposed to be legit but this app is nothing more than bad realtors using spam and scams, Avoid anyone i mean anyone that uses this terrible spam app.