Homesnap

Empress N 

on BBB

2 years ago

This company needs to be shut down for fraud and scam, they charge your card without your permission and refuse to cancel it, even if you change your card they still charge you and claim you have to wait a year yo cancel the subscription. How is the government allowing this company to be in business? 

tom m 

on BBB

2 years ago

realtors are supposed to be legit but this app is nothing more than bad realtors using spam and scams, Avoid anyone i mean anyone that uses this terrible spam app. 

Saiid Z 

on BBB

2 years ago

Please stop doing business with Homesnap Inc at all levels. In recent 2-3 years their customer service has gone down to extreme levels. I get charged fees out of the blue without any prior notifications. No, I am not talking about automatic fees you pay for ads or social media promotion of listings. If you are a broker or agent I highly suggest watching out for Homesnap's deceiving advertising practices. This past week it was the second time in 1 year I got charged a different amount for a service that I dont even know what ... read more

Angela W 

on BBB

2 years ago

I did not have a good experience. I signed up for a trial period then was changed $500+ to renew. I did not utilize the service at all. Pay attention to your promo period. 

Brenton D 

on BBB

2 years ago

Terrible customer service, leads are about as phony as they come. Steer clear of homesnap, homes.com, etc. all their affiliates are garbage. They love taking your money though, and love telling you too bad when they don't perform. Someone with enough time and energy should fight these guys tooth and nail. 

John I. 

on BBB

2 years ago

This company will charge your card without permission. They do not cancel upon request. Block your card from being charged! 

Margo A 

on BBB

3 years ago

I’ve had a VERY GOOD experience with HomeSnap Pro+ membership! I love the app because it is so accurate since it’s directly linked to our MLS system. And there is no other real estate app that provides the camera snap! Clients are automatically and visibly impressed when I explain that feature to them! I decided to extend a membership at HomeSnap Pro+, the first year paying $99. I was very happy to see the extra features that I could view as an agent. On every property I can see the mortgage history, the previous owners, WAL... read more

Terry W 

on BBB

3 years ago

If you want to get scammed, use Homesnap or ****************. They take money out of your account without any knowledge. Homesnap is worthless and useless. 

Fred B 

on BBB

3 years ago

I tried Homesnap in 2019 and wasn't happy with the results. It happens in this business so I stopped using them and didn't think twice about it. Fast forward 2 years later, after I list a home, I start getting spam emails from them. I check my credit card statement and I have a $356 charge. I email them and call multiple times and get no response, you just sit on hold forever on the phone. I dispute the charge. 3 weeks later I get an email saying I had a box checked so they charged me. ??? Not only did they charge my card af... read more