Homesnap

Gary P 

on BBB

a year ago

The app did not work on my iPhone. An error message said it could not determine which app to use. I reinstalled and got the same result. 

Jean E 

on BBB

2 years ago

If I could give a lower score for HOMESNAP I WOULD! I signed up for HOMESNAP PRO and the next thing that happened was my most recent 10 reviews which I had worked so hard to get were deleted. Homesnap blamed GOOGLE and despite numerous attempts to get them back NO ONE LISTENED OR CARED TO HELP AT ALL!! DELETED MY 10 MOST RECENT REVIEWS MAKES IT LOOK LIKE I HAVE HAD NO BUSINESS SINCE 2020 or 2019 DEVASTATED MY REALTOR BUSINESS! 

Ryan H 

on BBB

2 years ago

Homesnap is terrible. They kept charging my card after I sent TWO emails asking them to cancel my subscription. I would never recommend this company to any of my real estate peers and will be sure to share my horrible experience with this company. 

Brittney A 

on BBB

2 years ago

Fraudulent!! I signed up for a TRIAL period, when that trial came to an end they auto renewed my account with new policies and prices that I never agreed to!! When I attempted to cancel my account they told me I still have to pay $39.99 for another 8 months!! I never agreed to these new policies or pricing let alone a renewal!! This company is fraudulent!! I called to state my case and they couldn't of cared less, (they conceded, their policies changed after I had signed up for my trial) and denied my request to immediately ... read more

Sondra J 

on BBB

2 years ago

I tried the Pro+ service and at first it was ok and then it devolved to horrible. I cancelled that and I am now locked into an an annual program that is bleeding me at $39.99 per month until my next renewal period. I have contacted them numerous times and the only info I can get from them is that I have to WAIT UNTIL NEXT YEAR to cancel. They are holding to their contract language so I will continue to point out that their service is junk and they are crooks. 

Ashley B 

on BBB

2 years ago

Multiple times unauthorized charges to my credit credit even after “resolving” the issue twice. They promised that it wouldn’t happen again and now 4 weeks later it’s happened again! I can’t even figure out how to remove my payment info from my profile. 

Kristin L 

on BBB

2 years ago

I first started using HomeSnap in 2021 & 2022 - when interest rates were low & real estate was strong. I received one or two solid leads. After my first year the quality & supply of any real leads vanished. They were randomly sending me buyer leads from any city in Florida - located 3 -6 hours from where I live (I am not going to drive 3-6 hours to show a property). Then...even when I would contact this "lead" the emails were always fake & the phone numbers never worked. Initially when I first signed up with HomeSnap my "Con... read more

Tonya K 

on BBB

2 years ago

I signed up for this service for a whole year and it did nothing to enhance or grow my social media page, my page finally started to grow when I brought my husband on to help run it. I paid homesnap a whole year and then because I failed to cancel not knowing when my renew date was they re upped me for a year when I called them to tell them I did not want their service and I did not want to pay for another year they refused to let me out of the deal -This is horrible policy to make a agent who clearly is not happy with your ... read more

Lori H 

on BBB

2 years ago

Homesnap used to be a great company until it was acquired. Now it is a company that holds Google Business Profiles hostage. Extremely frustrating. Now getting the run around and not receiving any resolution on releasing my account. Homesnap, do the right thing. Please release my Google Business Profile