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Holiday Inn Express & Suites Brenham South, An IHG Hotel
- Hospitality
- Brenham, TX
About this business
Location details
2685 Schulte Blvd, Brenham, TX, 77833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t even make it to my stay because the experience dealing with this hotel was so awful. The staff was completely unhelpful, and when I tried to speak with the General Manager, Al Patel, he was unbelievably disrespectful and dismissive. I’ve never been treated so poorly by a hotel manager before, it was shocking. If this is how they treat their guests before arrival, I can only imagine what the actual stay would be like. Save yourself the headache and book somewhere else.
Unbelievably horrible customer service. Be warned, if you encounter any issues with your stay (which you will!) you will be refused a cancellation or refund and will be subject to verbally abusive behavior by the manager Al Patel. If you try to escalate your concern, be prepared to wait on hold while an overseas call center does nothing to help you. Stay away!!
Absolute worst hotel in Texas. All the five star reviews are fake and/or friends of the family. The GM is “Al Patel.” In 25 years of traveling - and staying at hotels 100 nights/year for the last 10 years - I’ve never seen a more unprofessional, uncouth, disrespectful, and sloppy hotel manager/owner. This guy think he’s a kingpin because Brenham only has a couple hotel options. We called ahead and said we needed an early check in, which was confirmed by the front desk staff, so we booked the hotel. Then Al Patel was extremel... read more
This is a beautiful hotel!
Frequently asked questions about Holiday Inn Express & Suites Brenham South, An IHG Hotel
How is Holiday Inn Express & Suites Brenham South, An IHG Hotel rated?
Holiday Inn Express & Suites Brenham South, An IHG Hotel has a 4.4 star rating with 906 reviews.
When is Holiday Inn Express & Suites Brenham South, An IHG Hotel open?
Holiday Inn Express & Suites Brenham South, An IHG Hotel is open now. It will close tomorrow at 12:00 a.m.
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