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Hodges Mazda
- Car Dealers
- Jacksonville, FL
About this business
At Hodges Mazda, we provide the entire Mazda experience. Our Mazda dealer in Jacksonville, FL, is not only the place to go to browse through our entire lineup of vehicles; we offer service, parts, and specials as well. Our Mazda dealership in Jacksonville, FL, is a one-stop shop for all things MAZDA. We take pride in being more than just a new car dealer or a used car dealer. Our neighbors know that they can ask us any question about our cars or what their next car decision should be.
Location details
10681 Philips Hwy, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
TLDR- this dealership will literally try to s**** you over and do whatever they can to not have to pay for their f*** *** and absolutely do not give a **** about you as a customer or your vehicle. Attached is the inspection video from the quality work done by Hodges that was discovered by the better dealership ??Took a 24 Mazda3 in for its first oil change with less than 1000 miles. This dealership mustve wanted to have to do warranty work on a blown motor, as when they did the oil change, they opted to not only forget to pu... read more
I inquired on a car on a Tuesday, upon learning that it is available, I asked about trading in two cars from out of state. The salesman told me that would be no problem, they have a team that could drive my new car up and my trade in's back down and that I should go ahead with the credit application. I submit my credit application a couple hours before close, heard I was approved and moved onto the next day, my salesman was off so no word on Wednesday. Thursday evening comes and I get a call that I may have to find other fin... read more
I bought a Mazda CX-9 in 2013 from Hodges Mazda and I've been very pleased with the vehicle. I've been using the dealer primarily for oil changes, as I've had a regular mechanic who has served me well for 25 yrs. My passenger door would not open after a friend changed out window motor. I took it to the dealer for an oil change & have them fix the door after a quote. I was quoted $831.33 to repair a bent cable which could be done with replacing the actuator. If they did the work the $159.98 labor to diagnosis the problem woul... read more
Business response:
spoke to customer, paid for the correction on the battery harness
Unfortunately, I have to put service on the same level with sales- very bad!!!!. And its horrible practice lately .Not just the fact that the people in service are changing all the time , but the prices are changing and are higher then mostly anywhere else.Not counting that such a big organization Is ACCEPTING CREDIT CARD PAYMENTS but CHARGING YOU 3.5% on the top of the bill. ( This is a new practice) YOU HAVE TO PAY CASH , if you dont want to (basically)! be overcharged ,.Its unbelievable.Soon they will introduce a mandator... read more
Business response:
I appologize you feel that way ********************, however, we research weekly the market on servicing vehicles to make sure we are right in line with what the industry charges for services, as for the charge for using the credit card, you do not have to pay cash, you can use a debit card or write a check. I talked to the service writer that helped you and they assured me they told you this. Merchant fees on credit cards are increasing all the time and we made a decision to incourage customers not to use a credit card but ... read more
Unfortunately, I have to put service on the same level with sales- very bad!!!!. And its horrible practice lately .Not just the fact that the people in service are changing all the time , but the prices are changing and are higher then mostly anywhere else.Not counting that such a big organization Is ACCEPTING CREDIT CARD PAYMENTS but CHARGING YOU 3.5% on the top of the bill. ( This is a new practice) YOU HAVE TO PAY CASH , if you dont want to (basically)! be overcharged ,.Its unbelievable.Soon they will introduce a mandator... read more
Business response:
I appologize you feel that way ********************, however, we research weekly the market on servicing vehicles to make sure we are right in line with what the industry charges for services, as for the charge for using the credit card, you do not have to pay cash, you can use a debit card or write a check. I talked to the service writer that helped you and they assured me they told you this. Merchant fees on credit cards are increasing all the time and we made a decision to incourage customers not to use a credit card but ... read more
They sold me a lemon and refuse to make it right. I have had to replace the water pump, MAF sensor, Camshaft sensor and it still doesn't run correctly. This has all been in a matter of months. It has spent more time sitting than running. ***************************** does not return my calls or emails. They are a shyster outfit. If I were you I would avoid doing business with them.
I purchased a car from ********************* they are partnership with Hodges Mazda in ************ off ********. I had a warranty and took my car for ** repairs three times. The last time they kept my car a week and now the ** is not working properly when it's on my car overheats. I took pictures of my car which returned with a replaced part that apparently was broken. I was told to take the car to Hodges because that is the place *********** takes their cars. I had to follow up with the manager and the customer service is ... read more
I would give them a zero if possible. Sorry I didn't review the dealership (Hodges ***** ******, **) with the same diligence I reviewed the vehicle. Was so happy with the experience--at first. And since we already had a **** diesel, we were happy to find a "good dealership" for future service. Wrong! Purchased the used truck on 8/2/21, so pleased with it. $25,000. Ordered running boards and installed them on 8/7 so I could start using it for work on Monday. Drove great that morning and the transmission went out that afternoo... read more
Business response:
General manager of Hodges **** has schedulled an apointment with ****************, for 3pm today and have the vehicle diagnosed, if any work to be done is agreed upon, it will be done at a reduced rate.
My experience with this dealership is totally disheartening. I was planning on purchasing a vehicle from them, I put a deposit on it to show I was serious. Never told non-refundable, so my situation changes the day before I was going to sign paperwork and bring the trade over. I needed to keep my vehicle and contacted them to cancel it. The keep on me about how they were losing money cause they could have sold it earlier. I apologized because this is not something I do. I explained myself honestly and really could use that d... read more
Business response:
Hodges Mazda provided Mr. A**** with his deposit back.
Frequently asked questions about Hodges Mazda
How is Hodges Mazda rated?
Hodges Mazda has a 4.6 star rating with 4,051 reviews.
When is Hodges Mazda open?
Hodges Mazda is open now. It will close at 8:00 p.m.
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