Hines Park Ford

Dan B. 

on Yellow Pages

7 years ago

I visited 6 different dealerships across SE Michigan before buying a used truck at Hines Park Ford. I was treated like I was buying a brand new luxury car even though I was buying a used truck with 100k miles on it. Talk to Shawn Hardy if you want a straight-shooting, knowledgeable salesman that will not pressure you into a decision. He went above and beyond to get me a new remote start fob and a can of touch-up paint - a week after the sale was done. 

Kay B. 

on Yellow Pages

10 years ago

The service department needs to understand what customer service is all about. I have been going there for two years, and there is a definite downturn how customers are handled. As a female, I used to be very comfortable going there, but no more. I am a highly educated woman, but they such know how to make a woman feel stupid! The service department should take lessons from the Collision shop down the street. Those folks at the Collision shop understand what customer service is all about! 

dirtbiker1 

on Yellow Pages

11 years ago

Wonderful Customer Service. I drove to Hines Park Ford from over an hour away to look at a used car they had. After I decided that it wasn't the car for me, my salesmen Gordon Hyde, found me an even better car that was only a little more money but well worth the extra expense. My overall experience is extremely satisfied. Everything went very smooth, and timely. I am defiantly going to Hines Park Ford the next time I need a vehicle. 

Nancy H. 

on Yellow Pages

11 years ago

Started purchasing my Ford vehicles @ the Plymouth location when I lived in Plymouth. When I moved to Brighton & saw that they were opening a New Hudson location, I was elated. In all my years of driving a Ford product, I bought my vehicles from HP & will continue to do so. So here it is 2014 & after seeing the new Escape, I decided to trade in my 2012 Escape & upgrade to the 2014 Titanium. My sales person, Delores Sciberras is the most low key but knowledgeable sales person I have ever dealt with. She instinctively knows wh... read more

Vance M. 

on Yellow Pages

11 years ago

mike the service manager and Jerry Patterson from service and the mechanic found the problem of the noise and fix it and covered it our warranty that had expired. thank you great job Vance 

Josh J. 

on Yellow Pages

11 years ago

I highly recommend Hines Park Ford to anyone in search of a new/used vehicle. I was treated like family from the whole Hines Park Ford staff from the moment I walked through the door. I recently purchased a vehicle from Allen Oxley and he made the experience very low stress and very easy. He is friendly, professional, welcoming and helps you explore your options instead of pressuring you into a decision. 

kenny.hanovich 

on Yellow Pages

12 years ago

Just bought my 2013 Ford Focus ST from Janet Kramb up at Hines Park Ford, and it was by far the best dealer experience that I have ever had. I have been to some dealerships where the business was good, no complaints for them. And I have been to some dealerships that were just terrible trying to pressure me into a sale, and trying to only move their stock in disregard to what I wanted. Janet at Hines Park Ford was nothing like that, she worked with me to order me the car of my dreams! It was the first brand new car I ever bou... read more

vibeyfocus 

on Yellow Pages

12 years ago

The service department doesn't answer the phone. I have been standing there while several employees ignore a ringing phone. Great customer service there... I guess they think it s OK to waste customers time. To be fair, many Ford dealers seem to be this way. My biggest complaint, though, is that I don t believe the warranty repairs they did on my car were done correctly. The initial problem, a clunk noise from the front suspension, still hasn't been fixed and the car has new noises and a nasty vibration after they worked on ... read more