HIMS Inc.

Randy Reed 

on Facebook

6 years ago

This is the lousiest customer experience I’ve had in two years. Six months ago, my SmartBeetle stopped holding a connection to my iPhone. I attempted o contact the support team multiple times through email and phone, but nobody responded. When someone finally did respond, I was ultimately told they would need to reach out to the manufacturers in Korea, and never heard back. Several unanswered emails and phone calls later , I finally found out that the bluetooth board needed to be replaced. I shipped the unit in for repairs, ... read more

Kristin Fleschner 

on Facebook

7 years ago

I loved my Booksense and preferred it to my Victor Reader, but would not recommend any HIMS product based on the service that I received. After contacting them and telling them that the plug area was not working they told me that the product had been discontinued and there was nothing they could do--either to repair or replace the part. For such an expensive specialty product this is not reasonable. I even asked for a refurbished machine that could be used for an upcoming event since I use the device for public speaking and ... read more

Lynne Scharadin Powell 

on Facebook

9 years ago

Happy to be here at ATIA and see all the products st HIMS Inc 

Alyssa Jolley 

on Facebook

10 years ago

I love my Booksense product. However, for the past year, sales and tech support for this company are unreachable by phone or e-mail. This is surely one way to lose customers as one of my products is in need of repair, and last year, I planned on purchasing another. Can't really do that when phone service is nonexistent, and with that being the case, I'd be hesitant to order anything online in case I got charged but never received a product. Very disappointed. 

Elizabeth Buhrke 

on Facebook

11 years ago

Not happy there are not local service places so we have to be without products for week or more mainly because of shipping & after being without it all that time it came back with only some of the reasons fixed and additional things wrong with it. This is beyond ridiculous!